Job Summary: Join our team as a Front Office Manager at XYZ Resort, where you will oversee the daily operations of our front office department. As the Front Office Manager, you will play a crucial role in ensuring exceptional guest experiences and maintaining high standards of service. If you have a passion for hospitality management and excel in providing top-notch customer service, we invite you to apply and be part of our dynamic team. Responsibilities: - Manage and supervise the front desk staff to ensure smooth operations - Oversee guest check-in and check-out procedures with efficiency and professionalism - Handle guest inquiries, requests, and complaints in a timely and courteous manner - Coordinate reservations and room assignments to optimize occupancy - Train front desk personnel on phone etiquette, customer service, and hotel procedures - Monitor and maintain the front desk area for cleanliness and organization - Collaborate with other departments to enhance overall guest satisfaction - Implement strategies to improve guest services and streamline front office processes Experience: - Previous experience in a hotel or resort setting is required - Proficiency in utilizing phone systems, hotel management software, and front desk operations - Strong background in customer service with excellent communication skills - Ability to work effectively in a fast-paced environment while maintaining attention to detail - Bilingual proficiency is advantageous - Knowledge of hospitality management principles is preferred Join us as a Front Office Manager at XYZ Resort where you can showcase your leadership skills, passion for hospitality, and dedication to providing exceptional guest experiences. If you are ready to take on this exciting opportunity and contribute to our team's success, we encourage you to apply now for a rewarding career in the hospitality industry.
Job Type: Full-time
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
Schedule:
- Day shift
- Evening shift
- Morning shift
- Night shift
Work setting:
Experience:
- Hotel management/supervisor: 1 year (Required)
Ability to Commute:
- Houston, TX 77043 (Required)
Ability to Relocate:
- Houston, TX 77043: Relocate before starting work (Required)
Work Location: In person