Job Overview:
We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients.
Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Provide information about products and services
- Resolve customer complaints in a professional manner
- Process orders, returns, and exchanges
- Upsell products or services to customers when appropriate
- Conduct outbound calls to follow up with customers
Skills:
- Excellent communication skills in English, both verbal and written
- Strong analytical skills to assess customer needs and provide solutions
- Proficient in phone etiquette and handling customer inquiries effectively
- Prior experience in customer service, sales, or related field preferred
- Ability to communicate effectively with customers from diverse backgrounds
- Bilingual proficiency in Spanish is a plus
This position offers the opportunity to work in a dynamic environment where you can enhance your customer service skills and contribute to the growth of the company.
Job Type: Full-time
Pay: $14.00 - $20.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
Shift:
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
Work setting:
Ability to Commute:
- Sugar Land, TX 77479 (Required)
Ability to Relocate:
- Sugar Land, TX 77479: Relocate before starting work (Required)
Work Location: In person