Responsible for providing effective communication with customers, first Screening of client technical issues and Field Technicians by utilizing Company tools. Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system Offers assistance to other team mates and responsible of follow up of client issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide first screening of client technical issues.
- Provide support to Team mates such as Field Technicians and Technical Support.
- Responsible of follow up to different areas and/or departments to assure client issue is resolved.
- Ensure client satisfaction and needs are comply.
- In depth troubleshoot and determine service problems Wireless Network.
- Ability to utilize company tools to provide client a quick resolution of the situation.
- Prepares activity & status reports regarding the work and tests performed to client situations that will identify generals and recurrent failures.
- Will provide client outages status thru email and/or phone calls.
- Will provide client closure resolutions of their cases.
- Will identified priorities on call attended and will canalize them to the correct area for a faster resolution.
- Constantly monitors and follows up on networks status, generating notifications and deploying them to maintain other areas up to date.
- Track current trouble tickets assuring that they are resolved in a timely manner and/or escalate them if necessary to the respective area and/or Supervisor/Manager/Director.
- Configure security settings or access permissions for groups or individuals.
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment.
- Document network support activities.
- Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.
- Evaluate local area network (LAN) or wide area network (WAN) performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
- Identify the causes of networking problems, using diagnostic testing software and equipment.
- Install and configure wireless networking equipment.
- Other essential duties assigned as required by supervisor.
- Availability for rotating shifts.
Job Type: Full-time
Job Type: Full-time
Pay: $12.00 - $13.50 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- On call
- Weekends as needed
Experience:
- Network support: 2 years (Required)
- Customer support: 2 years (Preferred)
Language:
- English & Spanish (Required)
License/Certification:
- CompTIA Network+ or related (Preferred)
Work Location: In person