Charles Taylor is a highly successful global provider of professional services to the insurance industry. We are seeking a dynamic Workers' Compensation Claims Adjuster with a minimum of 5 years of experience handling indemnity level claims in the state of WI.
This is a remote position however we request that candidates be regionally close to WI as a resident of WI, IL or MN.
Job Summary
The Workers' Compensation Claims Adjuster is responsible for managing all aspects of a workers compensation claim which includes determining compensability, verifying coverage, administering disability and medical benefits, skillfully negotiating claim resolutions, troubleshooting, and assisting injured employees, employers and medical/legal professionals with any service needs throughout the lifespan of a claim.
Essential Functions
- Receives newly reported claims
- Maintains and updates claim notes throughout lifespan of claim
- Records claim information in electronic database
- Interviews claimants, insureds, medical professionals and witnesses to determine claim validity
- Communicates claim compensability decisions to claimant, employer and medical provider
- Sets appropriate reserves based on nature/extent of injury
- Calculates lost time wages, makes disability payments directly to claimants. Diaries future payments as appropriate
- Reports all mandatory claims data directly to Wisconsin Dept of Workforce Development within required timeframes
- Orders independent medical examination as necessary and prepares all relevant documentation for physician review
- Maintains regular correspondence with claimants, insureds, and nurse case manager to include claim updates, medical appointments, or issues with disability payments.
- Reviews and processes medical bills through third-party vendor for additional discount opportunities
- Aggressively collaborates with claimants and insureds to ensure early return-to-work is pursued.
- Works in partnership with legal counsel to warrant that insured’s interests are protected on litigated claims. This includes providing all relevant claim documentation needed for defense counsel to successfully defend claim and evaluate ultimate claim exposure.
- Attends settlement conferences, mediations, and hearings on behalf of the insurance company/insured
- Reviews and approves defense attorney bills within authority
- Works with underwriting to help provide relevant information on losses for renewal rates as well as Risk Management to identify trends. Also may interact with agents for insureds on losses
- Responds to State requests for health cost disputes, applications for hearings and penalty assessment letters
- Identifies subrogation potential and pursues recovery
- Leads claim reviews with clients as requested
- Other duties as assigned
Requirements
- 5-7 years of previous, progressive workers compensation claims adjusting experience
- High School education
- Knowledge of relevant workers compensation laws
- Coursework in workers compensation, insurance, business, or related fields
- Experience working with public sector employers
- Proficiency in entire Microsoft Office suite
- Strong grasp of medical terminology
- Familiarity with medical cases and how treatment typically progresses
- Excellent oral and written communication abilities
- Attention to detail and good organization skills
- Ability to negotiate issues and settlements
- Strong focus on customer service which includes timely response to requests/inquiries
- Ability to adapt to changing technologies and learn functionality of new equipment and systems
- Ability to establish and maintain effective working relationships with others
- Multi-State license a plus!
Charles Taylor offers a competitive salary commensurate with experience and excellent benefits including medical, dental, vision, life insurance and 401(K) with match. If you are seeking a career where you can achieve great things for great clients in a supportive and collaborative environment, then we may be the place for you.
Values
At Charles Taylor, our values define our identity, principles and conduct. This person will demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, Accountability and Collaboration.
AAP/EEO Statement
Here at Charles Taylor we are proud to be an Inclusive Employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation.
Our external partnerships and the dedicated work we do in promoting a transparent and fair recruitment and selection process all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of at Charles Taylor.
About Charles Taylor
Charles Taylor is an independent, global provider of claims solutions, insurance management services and technology platforms for all property and casualty markets, including commercial property, workers’ compensation, and auto/liability. We offer complex loss adjusting, technical services, third-party administration, and managed care programs with specialization in catastrophic, aviation, energy, and marine claims. With over 100 years of expertise at our core, we offer a comprehensive suite of solutions across all lines of business to help our clients manage risk.