Front Desk Lead
Introduction
Classic Granite & Marble has a brand new 98,000 sq. ft. state-of-the-art fabrication and production facility with an award-winning showroom located in Powhatan, Va. We carry an inventory of approximately 9,000 slabs with 300 different colors in our indoor facility. We handle all projects from beginning to end, which includes laser templating, CAD, fabrication, and installation. Our clients include both residential homeowners as well as building contractors.
The Front Desk Lead will oversee, train, coach, and develop associates within their department to ensure customers receive excellent service and can easily find the products and assistance they need.
RESPONSIBILITIES AND DUTIES
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Supervising day-to-day operations in the front desk and showroom.
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Creating effective front desk and showroom procedures, policies, and standards.
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Ensure the highest hospitality expectations are met.
- Maintaining accurate records and documenting all customer service activities and discussions.
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Manage the company vehicle sign out and ensure compliance.
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Assessing service statistics and preparing detailed reports on your findings.
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Hiring and training new front desk employees.
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Staying informed on the latest industry techniques and methods.
SKILLS
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Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
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Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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Writing - Communicating effectively in writing as appropriate for the needs of the audience.
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Speaking - Talking to others to convey information effectively.
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Coordination - Adjusting actions in relation to others' actions.
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Instructing - Teaching others how to do something.
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Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
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Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
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Time Management - Managing one's own time and the time of others.
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Management of Personnel Resources - Motivating, developing, and directing people as they work, identifying the best people for the job.
KNOWLEDGE
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Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
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Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
QUALIFICATIONS
Preferred
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Bachelor's degree in business administration or relevant field or a minimum of 5 years of proven experience in a customer service or administrative office position.
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Proficiency in Microsoft Office and customer service software.
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Outstanding written and verbal communication skills.
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Good understanding of management practices and techniques.
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Excellent leadership and interpersonal skills.
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- Required
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Education Required: High School Diploma or equivalent
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Must be reliable
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Ability to work Saturday with a coordinating weekday off.
- Ability to quickly learn internal, proprietary software
Proficient with Microsoft 365, including Word and Excel.
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Job Type: Full-Time
Salary: $24.00 Hourly
Schedule:
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Monday - Friday
- Alternating Saturday (One Day off during the week)
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Comprehensive Benefits package includes medical, dental, vision, life, disability, retirement, and paid time off