The Essen Health Care umbrella organization began as a single primary care office, Essen Medical Associates P.C., that opened in the South Bronx in 1999. It is committed to improving access to quality care for frequently neglected communities even though it often meant providing the level of care that patients needed while forgoing full or adequate reimbursement for all the services provided. Serving a predominantly underserved Medicaid patient population, the practice grew in response to the needs of the community and one location quickly become more. As the need of the lack of access to critical specialist services became an increasing bottleneck in the delivery of care, Essen incorporates these much needed specialists into the practice. Today, Essen’s Medical Office division boasts of over 26 specialty services, including Cardiology, Endocrinology, Women’s health, and Psychiatry to name a few, available across its 24 multispecialty centers that now span the Bronx, Brooklyn, Queens, and Long Island.
Essen’s ethos of holistic patient care has culminated in an integrated delivery system, an effective and efficient health care system that takes a patient-centered focus and better meets the needs of its patients through a continuum of services, across all care settings including office, urgent care, hospital, skilled nursing facility and home
Essen Health care mission is to provide the highest quality care to patients by latest advances in medicine, patient -centered compassionate care, and leading - edge information technology.
Our Vision is to create integrated health care delivery platform for high quality, accessible and cost effective care.
We gain reward in valuing our 20 years of service to medically underserved communities and from the passion to innovate towards a better healthcare delivery system.
Department of Behavioral Health at Essen has immediate opening for a Full time Operations Manager for
Outpatient, Nursing home and House call Operations. Opportunity to collaborate with multidisciplinary team at Essen. All sites have strong participation with Essen Health home care coordination, with potential innovative pilot projects.
Essen’s Leadership team is in process of expanding Behavioral Health Service line with a vision to Integrate Behavioral Health into all the faucets of Essen Health care: Office division, Nursing homes, Care Coordination and House calls. In order to achieve this, we would be building and implementing some pilot/novel customized behavioral health projects, based on scientific literature, to cater to different services. All these projects will be patient centric, cost effective, fully regulated and scalable.
The Operations Manager of Behavioral health dept will manage the day to day operations and will help to carry out the plans set forth by the Associate Director of Behavioral Health. He/She would be responsible for the operational oversight of the support staff and the workflows pertaining to patient care; and any general duties assigned by the Associate director.
Qualifications:
- Bachelor’s Degree. Master’s degree in health care administration preferred such as MPH, MPA, MHA, MBA.
- Experience in hospital or healthcare operations. Behavioral Health experience not required, but preferred.
Responsibilities:
- Designated daily operations leader for Behavioral Health Department at Essen.
- Responsible for patient population and assigned staff.
- Plans, organizes and coordinates, and evaluates behavioral health departmental activities under the direction of the Associate Director.
- Provides direct support and guidance to the staff in their development managerially.
- Accountable for 24hrx7 for the department.
- Directly Reports the Associate Director and CBHO and works under their supervision.
- The Operations Manager will support the Associate Director to ensure success of the BH operations through quality enhancement, cost containment, revenue growth and development of strong relationships with staff, board members and leaders across other departments.
- Builds relationships with support staff, social workers, and providers.
- Provides assistance to the Associate Director in the recruitment and retention of providers. For example, scheduling and tracking interviews, and following up as necessary.
- Uploading new provider hires into the Onboarding Portal.
- Coordinating with IT, ECW, credentialing and compliance.
- Maintaining weekly Key productivity indicators and help prepare weekly presentations.
- Attend key meetings as indicated by the Associate Director.
- Oversight of the Department’s PARCS.
- Performing Continuous quality improvement projects – to identify and improve potential areas.
- Marketing and promoting Behavioral Health services within and outside the Essen.
- Establishing all staff complies with NY state and federal laws and documentation.
- Following up with providers about supervision and working closely with medical staff
professionals.
- Reviewing notes and developing plans to help navigate patients through clinical process for social workers.
- Using data to create and monitor systems.
- Monitor, track and enhance the referrals system.
- Oversight of daily provider schedules to maintain a steady patient flow.
- Will work closely with administration to figure out operational issues and how we can be most efficient in providing an overall growth plan by leading the behavioral department.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Relocate:
- Bronx, NY: Relocate before starting work (Required)
Work Location: In person