Job Summary:
We are seeking a friendly and professional Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Maintain accurate guest records and ensure confidentiality of personal information
- Assist with reservations, cancellations, and modifications
- Process payments and maintain cash drawer accuracy
- Collaborate with other hotel departments to ensure guest satisfaction
-Cash Handling
- Available for on call rotation
Qualifications:
- Previous experience in the hospitality industry preferred
- Excellent customer service skills with a friendly and approachable attitude
- Strong communication skills, both verbal and written
- Proficient in using phone systems and handling multiple calls simultaneously
- Bilingual or multilingual abilities are a plus
- Knowledge of hotel management software is an asset
- Ability to handle difficult situations with tact and diplomacy
- Strong problem-solving skills with attention to detail
If you are passionate about providing exceptional guest service and thrive in a dynamic environment, we invite you to apply for the position of Front Desk Agent. We look forward to reviewing your application.
Job Type: Full-time
Pay: From $15.00 per hour
Schedule:
- 8 hour shift
- Evening shift
Work setting:
Experience:
- Hospitality: 3 years (Required)
- Customer service: 3 years (Required)
Shift availability:
Ability to Commute:
- Saint Louis, MO 63146 (Preferred)
Work Location: In person