Best Western hotel is looking for a Hotel Receptionist to serve as the face of our business connection with our guests. We’re looking for a friendly individual who genuinely enjoys being around people and who can manage multiple tasks at once. The ideal candidate will have previous customer service experience and will understand the importance of responding quickly to guests’ needs and complaints. You’ll be corresponding with guests through email, over the phone and in person. If you’ve worked in the hotel industry before, we definitely want to talk to you. However, we’re also willing to train the right applicant.
Hotel Front Desk Receptionist responsibilities and duties
- Answer the phone at the front desk to respond to current and prospective guests’ needs
- Book reservations for individuals, families and groups as required
- Greet walk-in guests and guests with reservations when they arrive at the front desk
- Refer guests to local services and restaurants
- Communicate guests’ requests and complaints to the appropriate department
Hotel Front Desk Receptionist qualifications and skills
- Second language a plus
- 4+ years’ customer service experience preferred
- Friendly phone manner a must
- Willingness to work nights, weekends and holidays
- Familiarity with the hospitality industry a plus
- Willingness to maintain confidentiality
Job Type: Part-time
Pay: $10.00 - $14.00 per hour
Schedule:
- 8 hour shift
- Weekends as needed
Experience:
Work Location: In person