Welcome guests to the property and the MGM Resorts by providing memorable service and anticipating guest needs
Respond and assist with guest conflict resolutions in a timely manner and anticipate, recognize, evaluate, and resolve any potential challenges
Managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs
Enhance guest experience by offering upgraded accommodations where available in accordance with authorized programs and processes
Promoting MGM Rewards enrollment and benefits to our guests
Partner with other departments to meet guest expectations and special requests
Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
Control and issue keys while promoting security, privacy, and confidentiality of all guests
Perform other job-related duties as requested