Job Summary
To manage, plan, direct and review the daily activities and operations of the water distribution and wastewater collection systems which includes the operation, maintenance and repair of water and wastewater systems and maintenance of water quality to ensure public health, safety and welfare.
ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
· Manage and oversee day-to-day responsibilities for water utilities operations including repair and maintenance activities for water distribution and wastewater collection and assists with raw water pumps and motors.
· Participate with the management team to assist with developing strategic planning, budgeting, establishing goals/objectives, creating work schedules, policy and procedures and general department administration.
· Participate in process improvement initiatives using a variety of tools and applications including Lean Six Sigma; monitor KPIs for assigned work units and work toward continual improvement.
· Plan, prioritize, delegate, supervise and review the work of staff assigned to water distribution and wastewater collection divisions.
· Respond to citizen inquiries, complaints and claims related to utilities operations.
· Approve requisitions of supplies, material and equipment for use by assigned departments.
· Serve as department safety officer including conduct of regular safety meetings, following safe work practices, investigating work related accidents/injuries and meeting monthly with the safety committee.
· Manage the field emergency operations for Water/Wastewater Utility.
· Develop, review and implement all personnel management functions within assigned departments including selection, supervision, training, performance evaluations, discipline and terminations to ensure orderly and safe work practices.
· Plan and review technical training programs in support of VDH/DEQ licensing and regulations.
· Makes decisions that are guided by overall Departmental goals, priorities and policies. Job requires interpreting goals and priorities into action steps and delegating responsibility for completion; applies broad latitude in regard to methods and approaches but must obtain approval for actions that have policy, service or cost implications.
· Perform related duties as assigned.
OTHER DUTIES AND RESPONSIBILITIES
· Coordinate water utilities operations and activities with other outside city departments & agencies.
· Arrange for service, repair, maintenance and replacement of department equipment.
· Support partnership with WCSA by attending / speaking at various classes, functions, & conferences.
· Plan and moderate meetings for regional agencies with interests related to department functions.
SUPERVISORY RESPONSIBILITIES
Organizational Supervision - Applies to full personnel management responsibilities including selection, discipline, grievances and formal performance evaluations for a position's direct reports plus all employees reporting up through subordinates, which will include approximately 75 employees.
FINANCIAL / BUDGETARY RESPONSIBILITY
Develop and administer a budget of approximately $24 million to support all operations and activities of assigned department and work groups.
QUALIFICATIONS:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION
· Bachelor’s degree from accredited four year college or university in engineering, building construction, business administration or a related field.
EXPERIENCE
· Minimum of five (5) years water and wastewater operations and maintenance experience including at least two (2) years of supervisory experience.
· Architectural Principles: Reading and writing basic plans and blueprints
· Design: Design techniques, principles, tools, and instruments involved in the production and use of precision technical plans, blueprints, drawings, and models
· Construction Principals: Materials, methods, and the appropriate tools to construct objects, structures and buildings.
· Budgeting and Accounting: Budgeting and accounting principles and practices, and the analysis and reporting of financial data
· Customer Service Management: Principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems, and customer satisfaction evaluation techniques; customer service oversight.
· Environmental Laws and Regulations: Federal, state, and local environmental laws and the ability to apply current information to given situations.
· Construction Contracts: Regulations and principles for developing specifications, bidding projects, and approving invoices for payment.
· Public Safety and Security: Public safety and security operations, rules, regulations, precautions, prevention and the protection of people, data, and property.
· Regulations: Understanding of federal, state, and municipal restrictions, laws, and ordinances that govern the planning and ongoing management of a project.
· Customer Service: Principles and processes for providing customer and personal services including a desire to help customers regardless of their circumstance.
· Utilities Construction: Engineering and other materials, methods, laws, and tools to safely and accurately complete utilities construction projects.
· Personnel & Human Resources (HR): Policies and practices involved in personnel / HR functions; including: selection, supervision, training, performance appraisal & termination.
SKILLS AND ABILITIES
· Complex Problem Solving: Identifying problems and reviewing related information to develop and evaluate options and implement solutions.
· Management of Material Resources: Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do established work.
· Written and Oral Expression: Communicating information and ideas in writing, as well as through speech, so others will understand.
· Effective Interviewing: Using oral language, social perceptiveness, and reasoning skills simultaneously to conduct fair panels that facilitate discovery of the optimum candidate.
· Interactive Presentation: Effectively presenting information and responding to questions from groups of managers, clients, customers, and the general public.
Job Type: Full-time
Pay: $98,984.00 - $142,261.00 per year
Benefits:
- 401(k) matching
- Dependent health insurance coverage
- Flexible spending account
- Health savings account
- Professional development assistance
Schedule:
Ability to Commute:
- Abingdon, VA 24211 (Required)
Ability to Relocate:
- Abingdon, VA 24211: Relocate before starting work (Required)
Work Location: In person