**Job Overview:** We are seeking a Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This position requires strong communication skills and the ability to assist customers with inquiries, issues, and product information. **Responsibilities:** - Handle incoming customer inquiries via phone, email, and chat - Provide accurate, valid, and complete information by using the right methods/tools - Assist customers with product selection and order placement - Upsell products and services when appropriate - Conduct outbound calls for follow-ups and customer satisfaction surveys - Perform data entry tasks to update customer records - Resolve customer complaints in a professional manner - Collaborate with other departments to ensure timely resolution of customer issues **Experience:** - Proven experience in a customer support role - Excellent phone etiquette and communication skills - Ability to analyze customer needs and provide suitable solutions - Proficiency in multilingual support is a plus, especially Spanish - Strong interpersonal skills to effectively communicate with customers - Bilingual proficiency is preferred but not required Joining our team as a Customer Support Representative offers the opportunity for career growth and development in a dynamic work environment. If you are passionate about delivering top-notch customer service and have the skills we are looking for, we encourage you to apply.
Job Type: Full-time
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
Work setting:
Ability to Commute:
- Houston, TX 77033 (Required)
Ability to Relocate:
- Houston, TX 77033: Relocate before starting work (Required)
Work Location: In person