How exciting it would be to work in downtown Memphis surrounded by AutoZone Park, two blocks from Beale Street and FedEx Forum. Plus, the Renasant Convention Center and Orpheum Theater are just a few blocks away.
We are seeking a Front Desk Agent who can professionally represent the hotel, deal positively with the public, and possess a pleasant telephone manner. They will be able to work 3 to 11 as full-time team member. Employee and have open availability.
The ideal candidate should have open availability. Also, some knowledge of Hotel Reservation experience is a plus.
· Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages
· Assists guests upon arrival and handles check-in procedures swiftly and accurately
· Handles check-out procedures swiftly and accurately and assists guests on departure
· Has knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests
· Handles departmental accounting moneys, receipts, guest accounts and other forms of credit. Operates the department’s property management system
· Maintains information and communication sources such as room rack, telephone information rack, log book and franchise directories or PMS information
· Operates the franchise PMS terminal and performs designated maintenance tasks. Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy
· Examine the day’s reservations for correct date, type of room reserved, and any special request
· Sets up the reservations using signal blocking cards and files reservation cards alphabetically for a manual system or according to the procedures set up with the Franchise reservation system.
· Complies with the hotel’s security and emergency procedures
· Complies with all corporate office and franchise policies and procedures
· Maintains order and cleanliness of the front desk area
Assists other employees to contribute to the smooth operation of the department and hotel.
Performs other duties as assigned.
Job Type: Full-time
Pay: starting at $14.00 per hour
Benefits:
· 401(k)
· 401(k) matching
· Dental Insurance
· Employee discount
· Flexible spending account
· Health insurance
· Life insurance
· Paid time off
· Vision insurance
Schedule: Work setting:In-person
· 8 hour shift
· Holidays
· Weekends as needed
Ability to commute/relocate:
· Memphis, TN 38103: Reliably commute or planning to relocate before starting work (Required)
Physical Demands: Requires ability to stand for entire shift; walking to a significant degree. Must have ability to communicate both orally and in writing to guests and other members of the front offices staff and to answer telephone calls--Talking, Hearing. Requires ability to move fingers and hands quickly and easily: Handling, Feeling. Requires ability to sit for a long period of time. Requires ability to perform repetitive tasks (e.g. sitting at the PBX and working on a computer screen). Requires ability to lift 50-70 pounds infrequently (several times weekly).
Environmental Conditions: Inside: protection from weather conditions but not necessarily from temperature changes.
· Essential Skills: Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2+ years previous experience related employment or front desk experience) to become familiar with franchise standards and procedures quickly.
· Must possess knowledge of hotel interdepartmental relationships as well as all operations pertaining to front desk: Reservations, Guest Registration, Concierge Services, Bell Services, Telephone Services, Guest Accounting.
· Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance..
Educational/Vocational Preparation: High school graduate or equivalent. Previous hotel form office experience preferred; however, ability gained through 2+ years related employment (sales, resort, marketing) or on-the-job training may substitute for actual front office experience.
Job Type: Full-time
Pay: From $13.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Weekends as needed
Work setting:
Work Location: In person