A full-time customer service position typically involves handling inquiries, issues, and complaints from customers via various communication channels such as phone, email, and chat. The job often requires:
1. Customer Interaction: Engaging with customers to provide information, resolve issues, and ensure customer satisfaction.
2. Problem Solving: Addressing customer concerns effectively and efficiently, often using established procedures and guidelines.
3. Product Knowledge: Having a good understanding of the company's products or services to provide accurate information and support.
4. Documentation: Recording interactions and maintaining customer databases or CRM systems.
5. Team Collaboration: Coordinating with other departments to resolve complex issues or escalate problems as needed.
In terms of pay, the salary for a full-time customer service position can vary based on factors. Generally, entry-level positions might start around minimum wage to $15 per hour, while more experienced or specialized roles could range from $15 to $18 per hour, depending on the responsibilities and seniority.
Job Types: Full-time, Part-time
Pay: $18.00 per hour
Expected hours: 40 per week
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
- Houston, TX 77073 (Preferred)
Ability to Relocate:
- Houston, TX 77073: Relocate before starting work (Required)
Work Location: In person