Pronto Heating & Air Conditioning is searching for a full-time Customer Service Rep (CSR) / Dispatcher to work closely with our field team to dispatch schedules, complete administrative tasks, and provide stellar customer service to our clients in the Edina, MN area.
In this full-time admin role, you can expect to earn a competitive wage of $21/hr plus a $500 stay-on bonus, paid after 6-months. We also offer a robust benefits package that includes paid vacation, health and dental benefits, as well as 401(k) benefits. Are you a customer service rockstar? Are you passionate about providing support to customers and team members alike? Do you enjoy juggling multiple tasks at a time? Are you organized and methodical? Are you a genuinely positive and upbeat person? If you are the type of person that comes to work with a smile every day, please apply today! We want to meet you!
ABOUT PRONTO HEATING & AIR CONDITIONING
Our family has been doing this for over 60 years. We've learned a lot. When it came time to build a new company, we had lots of new ideas. We make it simple. We do the job right. We're reliable. We have new ideas, but we're kinda old fashioned, too. We're guests in our clients' homes, and they find us professional and pleasant. We leave their homes clean and tidy. Risking taunts from kids, we even wear plastic booties over our shoes. We both arrive at our clients' homes and finish when we say we will.
We couldn't guarantee any of this without our amazing team of employees. We are committed to attracting and retaining the best. We offer top pay, fantastic perks and benefits, opportunities for advancement, and, most of all, a fun and friendly place to work!
A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR) / DISPATCHER
As one of our Customer Service Reps / Dispatchers, you begin each day arriving on time and looking forward to a new day! You are honest and genuine, and anxiously anticipate the opportunity to be helpful to customers and fellow team members. You pride yourself on being level-headed and cool even when the pressure of busyness can weigh heavy. You are efficient in dispatching schedules that support our field team's schedule and mileage, and you provide attentive customer care to everyone who needs your help. You know that as a customer, you want to know what is going on at all times, so you make it your goal to ensure every client feels listened to, and "in the know!"
Administrative tasks come easily to you, and you are comfortable and productive when pulling permits, scheduling inspections, completing rebate paperwork and equipment registration. You believe in following up with all of our customers, so you accurately prepare follow-up packets to help us stay in touch! You have a servant's heart, so it is easy to provide care and support to our customers and your teammates!
QUALIFICATIONS
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At least 2 years of verifiable customer service experience
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Call Center Experience with great telephone and service skills
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Bachelor's degree is preferred, but not required
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Bilingual ability a plus!
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Any home service dispatch or call center experience is a bonus!
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Helpful software experience and skills - data entry, computer literacy, and Excel knowledge
We will train the right person! Do you consider yourself to be reliable and self-motivated? Are you a strong communicator both in writing and verbally? Do you love a challenge? Can you adapt to change? Are you detail-oriented and task driven? If this sounds like a position designed for you, you're the Customer Service Rep (CSR) / Dispatcher we're looking for!
WORK SCHEDULE
Our CSRs work a full-time schedule that is Tuesday - Saturday with the following hours: Tuesday 7-4, Wednesday 7-4, Thursday 7-4, Friday 10-7, and Saturday 3-10. Sunday - Thursday is available as well and one weekend shift is required.
ARE YOU READY TO JOIN OUR TEAM?
If this Customer Service Rep (CSR) / Dispatcher position is calling your name, please fill out our 3-minute, mobile-friendly application! We are looking forward to meeting you!