Housekeeping Manager | Hotel Leo
In the heart of downtown Bellingham, a thoughtfully restored historic hotel, joining modern comforts with classic style. Hotel Leo is a hospitality hub, offering a unique combination of hotel lodging in our south wing and apartment residences in the tower, with a lively mix of guests and tenants sharing common spaces and the many opportunities of downtown Bellingham just a walk away.
Let’s start off with the most important part-what’s in it for you:
The Perks
- Eligibility of perks is dependent upon job status
- Get Paid Daily (Make any day payday)
- Paid Time off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Values Based Culture (#OMGLIFE)
- Culture Add (Creating Space for Fresh Perspectives)
- Referral Bonus (Get Paid to Recruit)
- Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
- Employee Assistance Program
- “Columbia Cares” Volunteer Opportunities
- Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
- Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
- Cellphone Allowance
- Incentive Eligible
- Base annual salary range: $68,000-70,000
- Commuter/Parking Allowance
Our Commitment to you:
“People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.
Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What you’ll do:
The Brass Tacks
- Manages the day-to-day operations of the housekeeping department. Follows all appropriate policies and procedures (e.g. key control, lost and found).
- Develops and implements procedures to ensure that all housekeeping activities and services meet or exceed the established standards and goals.
- Conducts daily inspections of serviced guestrooms, front of house areas, storage rooms and relevant back of the house areas.
- Manages the departmental budget. Monitors revenue, expenses and labor costs.
- Reports all unsafe conditions immediately. Ensures all equipment is properly maintained and functioning. Ensures all equipment is used only as intended.
- Establishes and maintains department equipment and supply inventory levels appropriate to property requirements.
- Advises guests, clients and team members on housekeeping matters.
- Participates in the property’s Manager on Duty program as needed.
- Selects, supervises trains, develops, schedules, disciplines, and counsels staff. Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards.
- Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures.
- Maintains all safety standards and trains all staff on safety procedures. Actively participates in the established safety committee.
- Conducts training on job standards and areas of responsibility as needed.
The Nitty Gritty
- 3+ years’ experience in a housekeeping management role at an inn, hotel, resort or equivalent
- Working knowledge of all applicable laws, codes and regulations
- Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.
- Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public.
- Ability to add, subtract, multiply and divide in all applicable units of measure, using whole numbers, fractions, and decimals.
- Ability to compute rate, ratio, discounts, interest, commissions, proportions, and percentages and to draw and interpret bar graphs.
- Ability to create a team environment within and across departments.
- Strong computer literacy in Microsoft Office, especially Word, PowerPoint and Excel.
- Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results.
- Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements.
- Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building.
Don’t meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Where you’ll work:
This thoughtfully restored, historic hotel may have been through many iterations over its lifespan, and yet has always been synonymous with the highest standards of hospitality.
Welcome to Hotel Leo, located in the heart of wonderful downtown Bellingham. Hotel Leo, which is on both the National and Local Historic Registry, combines modern comfort with classic style - offering a unique combination of hotel lodging and apartment residences - with a lively mix of common spaces.
The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.