The Academic Records Specialist performs complex academic records requests including, but not limited to; personal information changes, FERPA requests, grade change requests, vaccine updates, reinstatements from suspension, reinstatements for non-payment, graduation application processing, and name changes. Completes intricate technical and analytical based functions in PeopleSoft SIS. Includes building and updating class schedule changes.
Duties:
- Collaborates with other departments to complete grade changes, record changes, and course registration requests.
- Processes complex and in-depth student record changes, such as student program plan changes for all academic programs.
- Answers inquiries regarding policies, procedures, and student/employee records. Coordinates and responds to requests via phone, email, and in-person.
- Codes, indexes, scans, and processes student documents.
- Cash handling, creates check deposits.
- Serves as support with commencement planning and implementation.
- Assists with managing calls queued in the Cisco call center from administrators, staff, faculty, and students.
- Assists with managing correspondence contained in the Registrar's Office inbox from administrators, staff, faculty, and students.
- Processes transcript requests, collects appeals, reinstatements, and late graduation documents. Performs related duties as assigned.
Qualifications
Required:
- High School Diploma or GED.
- Minimum two years of customer service experience.
- Knowledge of polices, curricula, and academic structure of a college.
- Knowledge of course disciplines, educational units, and education history.
- Knowledge of general format, content and use of college course catalogs.
- Ability to use Microsoft Office products.
- Knowledge in Student Information System(s).
- Skilled in time management and completing work with minimal errors.
- Ability to independently interpret a wide variety of policies and procedures.
- Ability to establish and maintain cooperative working relationships with faculty, administrators, and others.
- Ability to process work with minimal errors while working in an environment of constant interruptions.
- Analyze and troubleshoot complex staff, faculty, or student issues while providing excellent customer service.
Desired:
Associate's Degree preferred.
At least two years of experience in higher education preferred, ideally in Records, Registration, and the Registrar's Office.
Required Attachments by Candidate: Resume, Cover Letter/Letter of Application
Notes to Applicant:
Full-time position with benefits. Background check required. To apply, please complete the online application and attach a resume and a cover letter. Applications without the required documents will be considered incomplete and disqualified.