Job Summary:
We are seeking a detail-oriented Front Desk Agent to join our team. The ideal candidate will have a passion for hospitality and excellent customer service skills.
Responsibilities:
- Greet guests in a friendly and professional manner
- Check guests in and out of the hotel
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with inquiries and provide information about hotel services
- Handle guest requests promptly and efficiently
- Process reservations and cancellations accurately
- Maintain a clean and organized front desk area
Experience:
- Previous experience in hotels preferred
- Proficiency in front desk operations including night audit procedures
- Bilingual skills are a plus
- Strong customer service skills with a focus on guest relations
- Knowledge of phone etiquette and effective communication
This position offers the opportunity to work in a dynamic hospitality environment with room for growth and development. If you are passionate about providing exceptional guest services and enjoy working in a fast-paced setting, we encourage you to apply for the Front Desk Agent position.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed
Work setting:
Experience:
- Hotel experience: 1 year (Preferred)
Ability to Commute:
- Trophy Club, TX 76262 (Required)
Work Location: In person