The most suitable Front Desk Associate will need to have a flexible schedule with availability to work holidays and weekends. This individual will also possess previous hands-on customer service experience specifically within a high guest contact environment. Computer competency is necessary, including experience with hotel Property Management Systems. Problem-solving, initiative, and organizational skills required.
Equal Opportunity Employer M/F/D/V.
Job Requirements:
POSITION PURPOSE Attend to guests' needs, including, but not limited to, registration, check-out and cashiering.
Education High school or equivalent education required.
Experience Must have more one years of hotel experience.
Essential Duties and Responsibilities:
50% Create a delightful and inviting guest experience by greeting and welcoming guests upon arrival. Register guests using company software while verifying reservation, address, and credit information. Promote the loyalty program and provide recognition and benefits to all present members.
40% Accept payment for guests' accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.
10% Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
Other: Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.
Upon employment, all employees are required to fully comply with Hotel rules and regulations for the safe and effective operation of the hotel's facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
SUPPORTIVE FUNCTIONS
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel.
- Assist concierge in handling mail and facsimiles and providing guest with information regarding hotel facilities and local attractions.
- Obtain information for group inquires and pass along to Sales Department
- Book reservations for those guests who approach the Front Desk.
- SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Must possess basic computer skills.
- General knowledge of the city where hotel is located and its attractions.
- Extensive knowledge of the hotel, its services and facilities
Job Type: Full-time
Pay: From $13.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
Work setting:
Ability to Relocate:
- St Louis, MO: Relocate before starting work (Required)
Work Location: In person