Organization Overview
Over the last 20 years, Hawaii Community Lending (HCL) has established itself as a highly respected native community development financial institution certified by the US Department of the Treasury.
Our mission is to increase access to credit and capital for Native Hawaiians and other underserved populations in the State of Hawaii. Our philosophy – kahua waiwai (foundation of wealth) – espouses a sense of place in which it is viewed that every family needs a home, or stable foundation (kahua), in order to share their culture, traditions, spiritual teachings, social networks, connection to the land, and financial resources (waiwai). Foundations, if built properly, will serve and empower our families and communities for generations to come.
We are rooted by a vision that all Native Hawaiians will own a home and reconnect to ʻāina for spirituality, food security, economic self-sufficiency, and healing of generational trauma from the systematic separation of our people from our ancestral lands. When we realize this vision together, our ʻohana will anchor a 21st century Hawaiian economy centered on Hawaiian values, equity, and collective well-being throughout diverse and inclusive communities.
HCL administers two primary funds – the Hawaii Emergency Loan Program and the Hawaii Affordable Housing Fund. HCL originates, processes, underwrites, closes, and services all loans as well as provides mortgage brokering and packaging services to its borrowers. HCA provides development services to all HCL borrowers including financial education, credit counseling, and homebuyer education and pre-purchase counseling. Together, HCL and our partner nonprofit, Hawaiian Community Assets, provide community members with both financial education and the opportunity to act, also known as financial capability. The organizations’ accomplishments have been recognized by Brandeis University as “Empowerment Economics”, a national best practice for native communities and communities of color.
Since its inception in 2002, the organization has served more than 3,000 Hawaii households with grants, loans, and mortgage brokering and packaging services, assisting underserved low- and moderate-income communities access more than $180 million for affordable housing and community development.
Responsibilities
The Loan Assistant responsibilities include servicing loans for Hawaii Community Lending (HCL) and assisting other HCL staff as necessary in order to meet the organization's performance goals.
Servicing
- Input closed loans and borrower information into loan management software
- Upload executed loan documents and correspondence into electronic client management system
- Assist with collecting, processing, and logging borrower loan payments
- Communicate with borrowers about missed payments, delinquencies, and loan modifications
- Assist with answering phones for HCL
- Address customer and employee satisfaction issues promptly
Compliance/Reporting
- Review delinquent loan borrowers and implement delinquent loan collections procedures
- Operate in compliance with HCL’s established loan policies and procedures, laws and regulations, and adhere to lending compliance guidelines
- Assist with requests from supervisor and senior management regarding loan file audits and reporting to grantors and investors
- Assist with monthly reconciliation of loan transactions to tie with organization's financial management system
Marketing/Promotions
- Attend outreach events to promote HCL, its grant and loan products
- Network to improve the presence and reputation of the HCL with key stakeholders including, but not limited to, local residents, employers, nonprofits, public agencies, and businesses
Staff Training/Capacity Building
- Attend regular team meetings with Loan Servicing Manager to review loan servicing production, policies and procedures
- Share knowledge with other staff members, departments and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Engage with HCL co-workers and staff of partner, Hawaiian Community Assets, to bring out the best of the organization’s personnel by participating in training, coaching, development and positive motivation
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- Perform other duties as assigned by the Loan Servicing Manager
This is a 32-hour work week, full-time, remote position located in the State of Hawaii.
Qualifications
- Working knowledge of Microsoft Office© computer programs (Word, Excel, Access, Publisher) and online platforms (Zoom, Microsoft Teams)
- Strong oral and written communication skills
- Comfortable speaking one-on-one with individuals
- Ability to work independently or as part of a team
- Must be at least 18 and have a High School Diploma/GED
Preferred
- Knowledge and understanding of Hawaiian culture and values
- Experience in finance, housing, lending, or education
- Knowledge of online platforms such as Zoom, Microsoft Teams
- Basic understanding of Hawaiian Home Lands
- Willingness travel and work weekends and outside of regular office hours (M-F, 8a-5p) when necessary
Compensation
- Hourly position ranging from $55,000 to $70,000 annually, commensurate with experience
- Paid Time Off after 6 months of continuous employment
- Healthcare, Temporary Disability, Workers Compensation, Group Life Insurance
- 401(k) match after 12 months of employment
- Professional development trainings in Hawaii and the continental United States
Job Type: Full-time
Pay: $55,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Required)
Location:
Work Location: In person