Pay Range: $20.00 - $23.00 DOE plus monthly bonus
Behavior Frontiers is an industry leader in ABA (Applied Behavior Analysis) treatment for autism and other special needs. We are on a continuous journey to explore, assess, and develop only the highest quality ABA treatments and solutions delivered by best-in-class clinical professionals. We are rapidly expanding and seeking enthusiastic individuals who are ready to embark on a meaningful journey in one of the fastest growing fields in healthcare. Our Client Services Coordinator plays a critical role in our company, and we need an individual who possess great leadership qualities, is great at multitasking, has time management skills, can build relationships, and has a knowledge of Microsoft Office applications (e.g. Word, Excel, Outlook).
How will you help create a World Without Limits:
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Responsible for all scheduling function for an assigned region
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Identify ways to optimize authorized hours throughout an assigned region
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Identify times to recover treatment hours lost to missed sessions
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Communicate schedule changes and offer solutions to ensure clinically recommended hours are fulfilled
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Communicate frequently and often with clients and BTs
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Support new hire BTs by providing office and field training schedules
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Assist with day-to-day operations of the scheduling department
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Review Scheduling Dashboard weekly
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Ensuring you are meeting Key Performance Indicators (KPI)
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Conducting improvement/planning meetings with manager when KPIs are not being met
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Spot-check schedule logs and scheduling software for errors/missed opportunities
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Interface and collaborate with other departments and teammates in pursuit of client and hours growth for assigned region
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Follow scheduling policies and processes
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Follow COVID-19 protocols and policies
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Organize and maintain all assigned regions
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Other duties as assigned
Qualifications and Skills:
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Bachelor's Degree preferred
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Ability to work in a high paced, competitive, performance-based environment
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Ability to provide excellent customer service to our clients
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Ability to multi-task with a high sense of urgency
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Ability to build relationships with our clients and clinical staff alike
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Demonstrated leadership, interpersonal, communication and teambuilding skills.
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Build strategic working relationships
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Demonstrate the ability to learn new processes
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Ability to maintain a high level of confidentiality
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Effective planning, organizational skills, time management and prioritization; attention to detail
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Excellent interpersonal skills and a cooperative attitude
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Ability to prioritize and respond to important task in a timely manner
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A professional and friendly demeanor
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Excellent oral and written communication skills
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Knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)
Why Behavior Frontiers is perfect for you:
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Competitive pay with optional On-demand paychecks thru DailyPay - get paid on your own schedule!
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401K Plan with company match after 6 months of employment
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Paid Personal Time Off
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Paid Holidays
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Paid Sick Leave
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Medical, Dental and Vision insurance
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Opportunities for career advancement
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Performance and promotion raise
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Free Telehealth: Free access to a doctor via telehealth for you and your dependents with no limits and no co-pays
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Free Telehealth Mental Health: Free access to a mental health counselor via telehealth for you and your dependents (over age 13) with no limits or co-pays
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Employee Assistance Program: Free access to some support services (financial, legal, counseling, etc.)
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Fitness: Discounted monthly gym membership to 12,000 gym locations nationwide, as well as free access to workout videos
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Deals: Exclusive discounts and savings to 500+ companies and more!
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Travel: Discounts on travel essentials including hotels, rental cars, flights, excursions, and more!
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Lab Testing Discounts: 10-80% off costs of routine lab work
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New Benefits Rx: Discounts on prescription medications from 10-80% at 60,000+ locations nationwide
Why work for Behavior Frontiers? Visit our benefits & perks page to learn more!
Behavior Frontiers is an Equal Opportunity Employer and will consider for employment all qualified applicants in a manner consistent with the requirements of the applicable federal, state, and local laws.