The Greenery, Inc. is currently seeking a Client Relations Manager to join our Employee-Owner team in Hardeeville / Bluffton, SC area.
The Greenery has been providing professional landscape installation and maintenance services since1973. Our focus on our people and Our commitment to providing the highest-quality customer service has helped The Greenery grow into one of the largest and most highly respected landscaping companies in the Southeast.
The Client Relationship Manager interacts with clients on a regular, ongoing basis and the overall Greenery team, and will be responsible for modeling The Greenery standards of practices and procedures while ensuring high client satisfaction. The Client Relationship Manager is the main face of the company to our clients.
The ideal candidate will have a proven track record of:
- High Client Satisfaction
- Driving Profitability
- Capturing Growth Opportunities
- Client Retention
The Client Relationship Manager works with the Account Manager to manage the quality of our service and to resolve any client issues and or concerns. This is a management position and therefore requires a certain amount of daily preparation and leadership. As leaders in the company, you are also responsible for modeling and training on all policies and procedures.
Client Relationship Manager Main Responsibilities
- Daily site visits
- Building and maintaining client relationships
- Ensuring and resolving quality control standards
Client Relationship Manager Skills
- Ability to ensure retention and growth of your account base
- An enthusiasm and excitement to work with customers
- An ability to build relationships internally and externally
- Ability to manage conflict resolution
- Strong project management skills
- Strong communication and presentation skills
- Ability to work in a fast-paced, team environment with a high sense of urgency
- Relationship management throughout customer lifecycle
- Assist Account Manager with cross-sell and up-sell strategies
- Work closely with technical team to report on customer product issues
- Influence and drive customers towards Best Practices
- Schedule and complete meetings with proactive agendas
- Identify and mitigate risks in a proactive manner
- Incorporates safe work practices in job performance
- Regular and reliable attendance
The Greenery, Inc.is an Equal Opportunity and E-Verify Employer.
Job Type: Full-time
Pay: $58,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
Experience:
- Customer Support & Client Services Managers: 3 years (Preferred)
- Landscaping Industry: 2 years (Required)
Work Location: In person