ONSITE. Work location be DC, Alexandria, or New Carrollton (upto you)
Responsibilities for Sr. IT Asset Management
- Coordinate with Inventory Team to process orders and check for fulfillment
- Coordinate Inventory Team for Endpoint deployments (Move, setup and install endpoints)
- Coordinate Inventory Team to receive shipments (Move and Stack)
- Collaborate with technical and support teams to improve deployment and support.
- Report to Inventory Team on deployment progress
- CoordinateInventory Team in deployment activities regarding imaging, prepping, deploying, asset retrieval, data wiping, asset returns, etc.
- Workclosely with SCCM team to ensure that images are accurate and complete, including all software/configured properly, and signoff from department is obtained on image.
- Ensure deployment inventory is properly tracked and documented in ITAM (IT Asset Management System)
- Ensure team meets agreed upon SLA’s, productivity, quality, and customer service standards for deployment activities.
- CoordinateInventory Team to perform Quality Assurance
- Tests on imaged machines, to ensure end point devices are consistent with requirements.
- Participate in testing of end point software, hardware, and deployment processes.
- Provide support across all WMATA locations.
- Perform other duties related to role as requested.
Qualifications for Sr. Helpdesk Tech – IT Asset Management
- 2+ years customer support experience
- Minimum 2years Inventory experience
- Familiarity with IT ticketing systems (Maximo, CA Service Desk)
- Experience with Windows 10
- Associate’s degree
- Ability to lift 50 lbs.
- Willingness to take ownership and be accountable where appropriate
- Strong technical background that will allow for an understanding of our infrastructure/environment.
Job Types: Full-time, Contract
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- What ticketing system have you worked with? CA Seevice Desk and Maximo?
- What is the pay rate you are looking for? Do not leave blank.
- Can you work onsite?
Experience:
- IT Asset Management: 3 years (Preferred)
Ability to Commute:
- Alexandria, VA (Preferred)
Ability to Relocate:
- Alexandria, VA: Relocate before starting work (Required)
Work Location: In person