Oldham County Pediatrics is seeking a highly professional, friendly, and enthusiastic Front Desk Receptionist to join our dedicated team. The ideal candidate will play a key role in ensuring the efficient operation of our front office. This includes warmly welcoming and directing guests, managing incoming calls, checking in/out patients, verifying insurance eligibility, collecting copays and balances, scheduling appointments accurately, and maintaining a consistently positive and friendly demeanor.
Responsibilities:
- Warmly greet and assist guests upon their arrival
- Collect necessary demographic information, update and verify insurance benefits, and handle copays and balances
- Efficiently manage incoming phone calls; schedule appointments, transfer calls to the relevant staff members, take messages, and address the needs and requests of patients
- Maintain a tidy reception area to uphold a professional environment
- Provide accurate information to guests in person, over the phone, and via email
- Uphold office security by following safety procedures and controlling access
Qualifications:
- Demonstrated experience as a Receptionist or in a similar role
- Proficiency with computer usage
- Hands-on experience with office equipment
- Professional demeanor and appearance
- Strong written and verbal communication skills
- Resourcefulness and proactive problem-solving abilities
- Excellent organizational and multitasking skills
Skills:
- Basic understanding of insurance types
- Basic understanding of eligibility and benefits and ability to communicate those benefits to patients
- Knowledge of Electronic Health Records (EHR)
- Proficiency in Medical Scheduling
- Basic understanding of Medical Terminology
- Familiarity with Medical Office Procedures
- Competence in Medical Records Management
- Commitment to Patient Service Excellence
- Understanding of HIPAA Regulations
- Experience in a medical office setting
**Benefits are available for full-time employees only.**
Job Types: Full-time, Part-time, PRN
Pay: $15.00 - $16.50 per hour
Expected hours: 20 – 32 per week
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Healthcare setting:
- Medical office
- Private practice
Medical specialties:
Schedule:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Experience:
- Customer service: 1 year (Required)
- Medical terminology: 1 year (Preferred)
- Computer skills: 1 year (Required)
Ability to Commute:
- La Grange, KY 40031 (Required)
Ability to Relocate:
- La Grange, KY 40031: Relocate before starting work (Required)
Work Location: In person