Position: Business Analyst/Product Owner
The Business Analyst/Product Owner is responsible for working with stakeholders to elicit, analyze, specify, and validate business and solution requirements to meet business needs.
Must be able to work with a diverse stakeholder group, identify areas of contention and create a shared understanding between the customer community and the solution delivery team while maintaining alignment with Business and IT Strategies. The Business Systems Analyst can successfully transition to unfamiliar business and systems domains with minimal guidance.
Key Skills:
Strong experience in Payment systems such as Fiserv, FIS WorldPay, Elevon, Freedom pay.
Retail or Restaurant domain
RESPONSIBILITIES:
· Responsible for the success of the Requirements Definition Process for assigned work with general supervision.
· Elicit, analyse, specify, and communicate business, system, and implementation requirements.
· Build the business flows and process flows for the payment transactions and workflows.
· Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.
· Work with stakeholders to prioritize requirements effectively based on business value, risks, and constraints.
· Effectively communicate requirements conflicts to project leads, assist with conflict resolution.
· Ensure that requirements are understood and approved by all stakeholders.
· Manage requirement traceability and changes throughout the project lifecycle.
· Ensure the test strategy and test plans adequately cover the requirements. Assist in defect resolution.
· Measures and tracks quality of business analysis work.
· Participate in determining how requirements will be approached and managed for a particular project following enterprise and division best practices.
REQUIRED KNOWLEDGE, SKILLS, or ABILITIES:
· Experience working and negotiating with payment processors, such as Fiserv, FIS WorldPay, Elevon, Freedom pay.
· Understanding of the credit/debit card payment workflow and processes.
· Outstanding verbal, written, and interpersonal communication skills, including experience in communicating complex technical terms to non-technical audiences
· Experience in creating business flows and diagrams
· Experience and familiarity with payment instruments such as credit/debit cards and their rules and regulations, as well as credit card tokenization processes
· Must possess demonstrated ability and agility to adapt quickly to rapidly evolving and changing business priorities, along with delivering programs leveraging technology and innovation
· Proven ownership, execution and delivery accountability experience leading highly visible enterprise and line-of-business programs
· Track record of being client focused, with ability to interact with both internal and external clients seamlessly
· Experience working in a matrixed corporate environment with multiple stakeholders
· Ability to handle multiple projects and assignments simultaneously in a complex and high-paced environment
· Solid analytical and problem-solving skills
· Strong understanding of process management
Job Types: Full-time, Contract
Pay: $80,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Schedule:
Experience:
- Payment Solutions: 5 years (Required)
- Retail or Restaurant domain: 5 years (Required)
Work Location: Remote