Finance Company has a full time opening for a Bilingual CSR Trainee position.
Location: 2121 N. Main Ste. D, Houston, TX 77009 Downtown Area
Requirements:
- Must have a valid photo ID, Matriculate Consular or Visa; social security number.
- Candidate must be bilingual and fluent in both English and Spanish languages.
Overall Goal: Candidate will be working with manager to meet daily standards and operate according to company policy. Candidate will manage collection calls, loan activity and business operations daily.
Schedule/Pay
- Monday through Friday. 8:55 AM to 6PM. Saturdays 8:55 AM to 1:00 PM.
- Pay rate will be open for discussion during the interview process. Negotiable. Pay rate starts at $11.00. No experience necessary.
- Candidate must be reliable and willing to work in a high paced environment.
Duties
- Provide exceptional customer service to both English and Spanish-speaking customers
- Answer incoming calls and respond to customer inquiries in a professional and courteous manner
- Assist customers with loan applications, debit cards payment processing and debt collections.
- Upsell loans services for customers to renew or reopen their account.
- Conduct outbound calls to follow up with customers or provide additional information for their loan needs
- Analyze past due accounts, customer needs and recommend appropriate solutions
- Maintain accurate and detailed customer records
- Candidate's position requires a minimum daily call volume.
- Candidate must be highly motivated in order to ensure telephone productivity.
- Candidate will provide feedback the first week of training.
Qualifications
- Bilingual proficiency in English and Spanish is required.
- Excellent communication skills, both verbal and written, in English and Spanish
- Strong phone etiquette and active listening skills
- Ability to analyze customer inquiries and provide effective solutions
- Customer Service Experience/Sales is a plus.
We offer competitive and office work environment. Join our team of dedicated customer service professionals today!
Job Types: Full-time, Part-time
Pay: From $11.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- On-the-job training
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
Work Location: In person