Founded in 1974, Southwest Transplant Alliance (STA) plays a vital role in the recovery of donated organs and tissues for transplant. We are part of a nationwide network of agencies that are responsible for coordinating the recovery and allocation of organs and tissues within our federally designated service area. Since our founding, we’ve recovered more than 35,000 organs and saved or enhanced the lives of more than 100,000 people.
We believe that life is a gift, and our purpose is to save lives through organ and tissue donation and transplantation. Care and compassion is at the heart of what we do - OUR TEAM across the state is committed to being passionate, selfless team players. Together, we save lives.
GENERAL STATEMENT (Summary of Duties and Responsibilities):
Independently consults with assigned hospitals in the Southwest Transplant Alliance service area, specifically with key hospital decision makers. Assists hospitals in development of policies and procedures regarding organ/tissue donation. Educates nurses, physicians and other hospital personnel throughout key hospital units to increase organ and tissue donation. Effectively interacts with hospital staff to develop and implement communication plans which are designed to heighten their knowledge about and participation in the referral and donation process. In addition, monitors this process through evaluation of referral and donation patterns through hospital needs assessments, death record reviews, Hospital Service Plans (HSPs), post donation/referral conferences, PDSA's, and case reviews with the clinical staff.
EDUCATION AND WORK EXPERIENCE QUALIFICATIONS:
- Bachelor’s degree in business, marketing, life sciences, public relations or communication is required.
- A minimum two years’ experience working in health care, communications, or OPO/Tissue Banking field is required. Experience with physician-relations is highly preferred. Relevant OPO experience is a plus.
- Ability to develop relationships with clients of diverse backgrounds in all areas of a health care organization. Ability to navigate through a fast-paced critical care hospital environment is essential to being successful in this role.
- Excellent communication skills required. Must have the ability to communicate effectively with all levels of personnel and to represent the organization professionally.
- Ability to work both independently and as part of a team required.
- Ability to cope with high levels of stress and able to handle a heavy workload.
- Ability to work alternate hours and respond to referrals and other situations requiring their presence and expertise.
- Ability to travel in light and commercial aircraft or drive his/her personal auto to meet all job duties and responsibilities. Current Driver’s License required.
- Proficient in MS office, Word, Excel, Power Point.
ESSENTIAL JOB FUNCTIONS:
- Creates and maintains key hospital relationships with physicians, nursing, administration and other hospital service lines by providing a high level of service through timely and ongoing communication, visibility and continually seek opportunities to ensure optimal donation processes and outcomes.
- Works collaboratively with hospital leaders, administrators, physicians and nurses to build comprehensive donation systems that clearly identify policies, procedures and resources. Ensure that all aspects of the organ and tissue donation process are understood, and outcomes exceed regulatory requirements.
- Maintains accurate hospital profiles to include timely documentation of daily service activity, after action reviews and data analysis.
- Provides support to assigned hospitals to include daily presence, if required, performs donor hospital referrals and updates open referrals. Conducts timely referral and donor case follow-up.
- Develops/implements customized Hospital Service Plans for targeted hospitals.
- Provides support to potential donor families to include requesting for donation if needed, completing all required authorization paperwork, and maintains acceptable authorization rate.
- Attends Annual Requestor Training and ongoing observation of family requesting.
- Provides and/or coordinates hospital educational in-services and programs to key hospital staff based on Hospital Service Plans and needs assessments to include Physician Education.
- Visits all assigned hospitals within the region assigned to assess plan and re-evaluate the effectiveness of the donation process. Targets hospital units where improvements in the donation process can occur. Develops and maintains effective relationships with key hospital personnel to foster the donation process
- Conducts and/or participates as assigned in quality improvement initiatives.
- Participates in staff, department, team and/or committee meetings as deemed appropriate by prior commitments to donor hospitals and job responsibilities.
- Other functions as assigned or required to meet department or organizational needs.
- NON-ESSENTIAL JOB FUNCTIONS:
- (These "non-essential job functions" represent job functions which the incumbent is responsible for performing. However, if necessary, these job functions could be performed by other personnel.)
- Represent Southwest Transplant Alliance with national and regional procurement and transplant organizations.
- Works with hospitals, staff, and the public to assure that appropriate patients and families are provided the opportunity of organ and tissue donation.
PHYSICAL ENVIRONMENT / WORKING CONDITIONS:
Normal office environment, travel in light and commercial aircraft, or automobile to meet all the duties and responsibilities of the position.
OSHA CATEGORY DEFINITION:
Category 1 - The incumbent in this position has potential for occupational exposure.
Job Type: Full-time
Pay: $65,000.00 - $83,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- On call
- Weekends as needed
Education:
Experience:
- health care, communications, or OPO/Tissue Banking field: 2 years (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: Multiple locations