Job Description
This is a part time position (1st shift), must be able to work every other Sunday and one Saturday a month.
RESPONSIBILITIES AND DUTIES
(50%) Order Processing
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Process and verify store orders received through Pulse (electronic ordering system)
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Provide courtesy reminder calls to stores that have not placed order by cut-off times
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Prepare billing for order add-ons and pickups
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Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps
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Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores
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Coordinate and disseminate corporate, marketing and other company information to the stores
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Assist with routing of trucks where applicable
(20%) Customer Service
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Receive and resolve customer requests, concerns and complaints
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Contact stores to advise them of any changes to routing schedules; weather or production delays, etc.
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Answer and route all departmental calls
(10%) Clerical Support
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Maintain filing system for invoices, reports and other customer related information
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Maintain customer contact list
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Update or add new store information in order management system (Domicas)
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Provide clerical support to other departments as needed
(5%) Credit Process
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Process credits for the Domino's Pizza stores
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Code credits for delivery accuracy using credit tracking program
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Coordinate credit requests with appropriate departments for further research
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Process special orders/pick-ups
(15%) Additional Administrative Duties as Assigned
This position cross-trains in various administration functions. Additional responsibilities will be assigned as needed. Responsibilities include:
General Accounting
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Assist with accounts payable
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Assist in generating weekly keys
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Provide back-up to payroll administrator
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Assist with accounts receivable and past dues
Inventory
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Perform inventory counts and reconcile ICL
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Order vegetables products
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Maintain vendor credits, working with WRC to obtain accurate credits
Qualifications
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High School diploma or GED
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2-3 years of Customer Service experience
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Excellent communication and organizational skills
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Ability to handle multiple tasks
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Strong knowledge of Microsoft Office software
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1-2 years bookkeeping or general accounting experience preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
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