Overview:
Lowen Hospitality Management is seeking a friendly and professional Guest Service Associate to join our team at the Fairfield & TownPlace Suites Dallas Downtown . As the first point of contact for our guests, the Guest Service Associate plays a crucial role in creating a memorable guest experience. The ideal candidate will have excellent communication skills, a positive attitude, and a strong dedication to customer service.
Duties:
- Greet and welcome guests as soon as they arrive at the hotel
- Register guests and assign rooms, accommodating special requests whenever possible
- Process check-ins and check-outs in a timely manner
- Manage reservations and provide information about rooms, rates, and hotel amenities
- Respond to guest inquiries, concerns, and complaints with prompt and courteous service
- Upsell additional services and amenities when appropriate
- Maintain accurate records and document all guest interactions in the hotel’s reservation system
- Handle cash and credit card transactions accurately and responsibly
- Ensure the lobby and front desk area are clean, organized, and presentable at all times
- Assist with other duties as assigned by management
Experience:
- High school diploma or equivalent
- Previous experience in a customer service role, preferably in hospitality or tourism
- Excellent communication skills, both verbal and written
- Strong organizational and multitasking abilities
- Ability to work effectively in a team environment as well as independently
- Proficiency with computers and knowledge of Marriott reservation system (FOSSE) is a plus
- Availability to work flexible hours, including nights, weekends, and holidays
Benefits:
- Competitive hourly wage
- Health insurance benefits package
- Opportunities for career advancement and professional development
If you have a passion for hospitality and thrive in a fast-paced environment, we invite you to apply for the Guest Service Associate position with us. We look forward to reviewing your application and potentially welcoming you to our team at Lowen Hospitality Management.
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work setting:
Ability to Commute:
- Dallas, TX 75201 (Required)
Work Location: In person