This position serves as Senior Software Technical Analyst, performing highly advanced application architecture, design and analysis work for applications. Work involves overseeing the planning and analysis of user requirements, procedures, and problems to architect, design, implement, and manage/operate new software applications. This Systems Analyst position is part of the HHSC IT Public Health team and will be working to develop, implement, and support the expansion of the Texas HHS Microsoft 365 Power Platform. This position will perform Systems Analyst duties that will involve the following Power Platform areas: Process Automate, Data-verse, Integration of Power Apps with external services and products, Model-driven Apps, Canvas Apps, Power Pages, and more. Position is responsible for the development and implementation of Software Quality Assurance best practices and methodologies, Test Plans and Testing.
Serves as the source person for software applications on Microsoft Power Platform answering questions and solving problems. Performs advanced analysis and troubleshooting of complex computer programming. Provides technical assistance to programming staff. May plan and assign the work of other technical staff. Train and mentor others, as needed. Responsible for providing technical/computer related expertise to assigned program area(s) of DSHS to maintain existing systems, develop new systems or enhancements to existing systems, and consult on computer related purchases and long-range computer related plans. Work involves analyzing all aspects of technical environments, coordinating with business customers and other IT areas (System Services, CTO, PMO, etc.), monitoring technical tasks to meet user requirements and developing technology acquisition plans to deliver the best product for customers. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Work outside of regular hours may be required. Travel to other work locations may be required. Serve on interview boards to make selection recommendations of technical personnel.
Essential Job Functions:
Lead the overall support of the Public Health Power Platform ecosystem; architect and lead the migration to new technology platforms. Plan and lead collaboration with IT, CDC and Business SMEs to document the ecosystem routes and message paths. Provide user support for power platform workflows - including troubleshooting and issue management (logging, sequence / escalation, and resolution). Advise technical and informatics team members in the planning and analysis of user requirements, procedures, and issues encountered during architecture, design and implementing new software applications and in the improvement of existing applications. Investigate problems to identify the ideal solution in a timely manner. Assess the system to identify opportunities for technical improvement. Ensure that the development of system interfaces and workflows are in alignment with program work processes and business requirements.
Notifies manager of workload problems. Perform troubleshooting and resolution of issues related with logging, sequence / escalation, and resolution. Prepares application specifications. Reviews and evaluate programming efforts by programmers in relation to program specifications and system requirements. Serves as the source person for Microsoft Power Platform questions and problems from less experienced co-workers. Participates in interviewing job applicants and making hiring recommendations. Assists in developing strategic plans for the continuous improvement of the ecosystem. Assists in developing business related budgets for system procurements. Prepare management level reports, such as priority lists, quarterly reports, and operating plan. Advise management of the status and progress of projects and other tasks being conducted.
Oversees the maintenance of existing applications; monitors the resolution of problems related to software development and/or maintenance of the ecosystem; insures the preparation of system level documentation for use by staff and system users. Coordinates projects and maintenance activities with other IT Units as needed. Interfaces effectively with IT and customers to provide automated solutions to problems. Consults with IT and customers on software/hardware purchases. Reviews software/hardware justifications and requisitions and makes recommendations. Facilitates project meetings. Prepares and makes presentations as needed.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.
Takes ownership of Quality in deliverables considering customer requirements. Develops Test Plans, Test Approaches, Test Schedules, and Test cases to accomplish application testing, systems testing, and functional testing, Work with stakeholders to coordinate any User Acceptance Testing. Clearly communicates quality risks and suggests risk mitigation strategies. Attends test walk-through meetings to provide input regarding adherence to technical standards and customer requirements. Develops processes to ensure the highest level of quality assurance possible. (25%)
Knowledge Skills Abilities:
Skilled in Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments
Skilled with Power Automate Cloud Flows, Desktop Flows, business process Flows, and Process Advisor
Skilled in extending Power Platform and Power Pages using Java Script and custom plug-ins.
Knowledge of Dataverse tables and uses
Knowledge of connectors and external integration
Knowledge of Power BI
Knowledge of the Power Platform best practices for application development and operations
Knowledge of the Power Platform Center of Excellence (CoE) Admin Center
Skilled in development of Test Plans, Test Approaches, Test Schedules, and Test cases to accomplish application testing, systems testing, and functional testing.
Skilled in communication, analytical and interpersonal skills at all levels of an organization
Skilled in teamwork and ability to collaborate with other functional and technical staff on the project
Skilled in Agile development and sprint planning
Skilled with Power Platform mobile apps, Power Virtual Agents, and Power Apps portals
Skills in effective team facilitation
Skills in effective listening
Skills in effective verbal and written communication
Skills in effective presentations
Ability and hands-on experience with Microsoft Power Apps, Power Pages, Connectors, and Power Automate technical solutions
Ability to design and develop Power Pages, Canvas App, and Model-Driven Apps by utilizing Microsoft Dataverse, SharePoint, or other databases as the backend data storage model
Ability to work independently as well as collaboratively on cross-functional teams
Ability to train and mentor other developers on the Microsoft Power Platform technology
Ability to plan, assign, and monitor the work of others
Ability to coordinate and solve complex problems; work in team environment; and handle multiple projects.
Ability to analyze, design, document, code, test, implement, and monitor automated processes on computers
Ability to write technical documents and design technical architecture.
Ability to plan and lead collaboration with IT, CDC and Business SMEs to document the Ecosystem routes and message paths
Ability to use problem-solving and analytical skills to identify opportunities to automate current manual correction of data
Ability to express ideas clearly and concisely, both written and verbally, and to address audiences effectively.
Ability to analyze systems and procedures and to explain abstract concepts in concrete terms.
Registration or Licensure Requirements:
Initial Selection Criteria:
Applicants must have 6 years as a Systems Analyst or Technical Team Lead.
Graduation from an accredited four-year college or university with major course work in a field relevant to the assignment preferred. Related work experience may substitute for the education on a year for year basis with a maximum substitution of four (4) years.
Preferred Experience : some experience with Microsoft Power Platform and or SaaS/PaaS services
MOS Code:
There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position.
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
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