Preferred One Ambulance is looking for a EMT Operations Supervisor to train and oversee our BLS Division. The Supervisor will work closely with the Office Manager in overseeing the field staff. ****MUST BE AND EMT AND HAVE AMBULANCE EXPERIENCE****
Essential Duties and Responsibilities:
- Resolve issues/inquiries from EMT personnel regarding work assignments, vehicles, equipment, etc.
- Respond on an ambulance as part of the EMS system to meet compliance standards and provide quality care.
- Develop coordinated teamwork between EMT crews as part of an integrated operation – clinical performance plan.
- Review run reports of EMT's, Provide guidance for better report writing.
- Investigate and resolve incoming customer service inquiries.
- Approve or disapprove shift exchanges when proper notice of request has been given after normal business hours.
- Create schedules for EMT staff.
- Resolve scheduling conflicts that may occur during shifts to ensure continuation of the highest level of service.
- Maintain knowledge of all company policies and regulations ensuring consistency in interpretation of such when dealing with employees and the general public.
- Maintain an “open door” policy to field employees and encourage crew members to discuss any issues, and make suggestions for improvement.
- Participate with new employee orientation.
- Coordinate with the Executive Leadership and Office Manager to identify opportunities for improvement, and provide follow-up as necessary.
- Act as a liaison between field personnel, Office Manager, and Executive Leadership.
- Oversee day-to-day operations, resolving daily issues that may arise. Support and encourage field personnel, ensuring the standards of Ambulance are carried out in the field.
- Oversee Investigations and EMT Performance issues.
- Adhere to all company policies and procedures.
- Adherence to and compliance with information systems security is everyone’s responsibility. It is the responsibility of every computer user to: Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems.
- Mentor employees, conduct performance evaluations, counsel and provide action plans to assigned personnel, and works to facilitate individual and team development that drives positive results. Responsible for compliance with and enforcement of company/department policies and procedures.
Non-Essential Duties and Responsibilities:
- Perform other duties as assigned.
Minimum Qualifications:
MUST HAVE AMBULANCE EXPERIENCE AS AN EMT OR PARAMEDIC. Supervisory experience preferred!!!
Education/Licensing/Certification:
High School Diploma or equivalent, Paramedic Certification preferred
Knowledge and Skills:
Effective oral and written communication skills, Strong reasoning skills.
Job Type: Full-time
Pay: $21.00 - $24.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Ability to commute/relocate:
- Michigan City, IN 46360: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person