Job Overview:
SINY Dermatology is seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our patients. This is a full-time position with opportunities for career growth and advancement.
Duties:
- Answer incoming calls from patients and provide assistance with scheduling or general inquiries
- Respond to customer inquiries and resolve any issues or concerns in a professional and timely manner
- Perform data entry tasks accurately and efficiently
- Communicate effectively with patients, colleagues, and other departments to ensure smooth operations
- Utilize phone etiquette skills to provide a positive patience experience
- Maintain knowledge of company policies, procedures, and products/services
- Handle customer complaints or escalations with empathy and professionalism
Qualifications:
- Fluent in English (multilingual skills are a plus)
- Strong data entry skills with attention to detail
- Bilingual proficiency is highly desired
- Previous experience in medical customer service or call center environment required
- Knowledge of medical office procedures, medical insurances, and medical terminology is an asset
- Excellent communication skills, both verbal and written
- Ability to analyze situations and problem-solve effectively
- Demonstrated ability to provide outstanding customer service
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
We offer competitive compensation, comprehensive benefits package, including medical insurance, retirement plans, paid time off, and opportunities for professional development. If you are looking for a challenging yet rewarding position in a dynamic call center environment, we encourage you to apply for the Call Center Representative role.
Job Type: Full-time
Pay: $19.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person