This mature, professional individual is the first patient contact at the front desk. The PSR greets patients, signs patients in; acts as triage/receptionist for incoming patients and telephone calls; schedules patient appointments for new and established patients; obtains/ processes billing/insurance information; maintains medical records.
Through strong organizations skills this role also provides administrative support to our clinical team and assures availability of medical records; prepares a variety of requests for patient diagnostic testing; may transport specimens; receives/records tests results, notifies physicians of test results; may stock work areas; may order supplies and manage inventory; works on special projects; may perform secretarial duties; keeps records and files; prepares reports/correspondence; performs other related duties as required.
Major duties [include but not limited to]:
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Meet and greet patients with a warm, friendly welcome and professional manner
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Register patients upon arrival which includes: confirming demographic information; obtains insurance informationEngf
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Exits patient upon completion of appointment; collect co-pays or balances, schedules next appointment
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Answers and triages phone calls in a timely and professional manner
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Maintains a strong rapport and open lines of communication with Virtual Assistants in the Nurse Practicioner intake process.
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Seeks assistance from clinical and administrative team leadership to support provision of care and patient satisfaction
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Functions as liaison between patients and clinical providers via electronic medical record and emailing system
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Monitors physician schedules for accuracy, confirms pending appointments and evaluates cancelled or no shows (abandoned) appointments
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Daily clinical prep: understands and supports the clinical team needs, prints daily encounters, attaches paperwork required for morning monitoring; prepares encounter forms and required paperwork for new and returning patients
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Maintains clinic reception area and monitor patient flow
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Understands the requirements associated with HIPAA and Confidentiality for all patients
Knowledge, Skills and Abilities:
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Outstanding customer service skills
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Commitment to maintaining high quality patient care + supports the goal of a positive patient experience
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Knowledge of the principles and practices of physician/clinical office management
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Outstanding interpersonal skills as well as strong oral and written communication skills
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Ability to operate standard office equipment
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Ability to multi-task, manage and prioritize workflow
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Strong organizational skills and detail oriented
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Computer experience including electronic medical records
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Data entry and scanning experience
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Ability to function successfully in a busy team environment
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Supports mission and vision of CARS and the field of fertility
Required Qualifications:
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Demonstrated experience with outstanding customer services skills
- 1-2 years physician office experience in welcoming patients, check in/checkout process, overall clinic preparation/support and medical records
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Strong administrative experience such as word processing and data base management (ie, Outlook, Microsoft Word, Excel,)
- Education and training experience that could reasonably be expected to provide the knowledge, skills and abilities listed above
Preferred Qualifications:
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Customer service training/experience
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Infertility physician office experience
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Ob/Gyn physician office experience
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Passion for Women's health/fertility
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Specific computer program knowledge (ie, Athena, and RESource or other EMR)
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Understanding the process of physician office billing (receiving the encounter to the charge entry and ICD9/CPT coding)