Join the team at Walgreens! We are hiring Shift Leads/Function Leads to drive success at our Denver Micro-Fulfillment Center.
Address: 5675 PECOS ST, STE 100, DENVER, CO 80221
Job Summary
Join us in a pivotal role as a front-line leader at the Centralized Services pharmacy fulfillment center. Your daily mission: to support our dedicated team members in delivering a first-class experience to Walgreens patients and customers. As the go-to person for complex issues, you'll serve as the escalation point of contact. Take charge by assigning, monitoring, and reviewing day-to-day tasks, offering valuable technical guidance. Ensure seamless resolution of all matters by routing them to the appropriate party. Ready to lead the way in healthcare fulfillment? Apply now!
Job Responsibilities
- Resolves and/or provides technical advice on complex or critical issues that have been escalated from senior level roles. Serves as a resource for all representatives. Seeks guidance from Group Supervisor for the most complex and critical issues, questions, or problems.
- Supervises daily activates of all team members for scheduled shift and provides feedback and coaching of team members according to quality standards. Reports any necessary issues or concerns to Group Supervisor.
- Plans, prioritizes, organizes, and completes work to meet established objectives.
- Monitors trends and notifies Group Supervisor of recurring or high priority issues.
- Maintains records of customer and/or client interactions, records details, complaints, comments, and action taken. Responds to escalated inquiries or to notify them of investigation results and planned adjustments.
- Continues to look for ways to improve current processes with enhancements and ideas.
- Monitors team member performance by observing employee demeanor, technical accuracy, and conformity to company policies. Improves performance of the department by building team morale, motivating team members, and using constructive coaching.
- Identifies areas where additional development is needed and makes recommendations on how to achieve necessary results.
- Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures. Maintains standards of performance in accordance with policies and procedures (e.g., HIPAA guidelines/regulations, insurance, and fraud abuse guidelines, required productivity levels, timeliness expectations, etc.).
Basic Qualifications
- High school diploma GED and at least two years of experience working in a pharmacy, retail OR fulfillment task oriented environment.
- Requires willingness to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license.
- Experience in identifying operational issues and recommending and implementing improvements to resolve problems.
- Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
- Experience building and maintaining relationships within a team.
- Must be fluent in reading, writing, and speaking English except in Puerto Rico
- Basic level PC skills for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents or access information on line
- Experience using time management skills such as prioritizing organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
Preferred Qualifications
- Bi-lingual in English and Spanish.
- Licensed as a Pharmacy Technician by the state Board of Pharmacy or nationally recognized certification agency and PTCB Certified.
- Process improvement, Lean or Six Sigma experience in a logistics setting.
- Experience in a facility that utilizes pharmacy dispensing technology.
Job Type: Full-time
Pay: $23.50 - $29.10 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Work Location: In person