Position Title: Operations Manager
Reporting Responsibility: Reports to the COO
Primary Responsibility: Performing day-to-day operations to maintain efficient operations of the Boston geographic market, ensure safety and compliance among the local driver pool, and act as the local liaison between SilverRide and the contracting client.
FLSA Status: Full-time, Exempt
About The Company
We are a pioneer and award-winning service focused on helping those with additional needs such as Seniors and clients going to/from medical procedures. We have provided hundreds of thousands of client rides since our founding in the 2000s. We help clients get things done, socialize and have enriching life experiences. This is accomplished via a door-through-door ride service, helping folks from inside their homes (maybe down stairs or in-and-out of a wheelchair), to the vehicle, and from the vehicle inside wherever they are going. This can include taking them to the doctor, grocery shopping, to a ball game, for a walk, out on a date -- basically anything you can imagine a person might want. We have no client age restrictions, so folks of all ages with mobility challenges use our services. Check us out at www.silverride.com to learn more.
Essential Job Functions:
· Create a team culture of high efficiency and customer service that provides best-in-class service to our clients
· Ensure a well-trained dispatch team is available to consistently meet the needs of SilverRide’s clients through efficient and thoughtful staffing
· Partner to create Standard Operating Procedures, Training curriculum, and policies to ensure staff are onboarded with the knowledge to correctly perform their job duties
· Streamline payroll operations as part of an overall strategy to create efficiencies across the team
· Provide excellent customer service to our contracted clients
· Work with leadership to produce accurate invoices to clients and maintain strict deadlines for submission
· Works closely with management team to ensure all operational, administrative, and compliance functions within the organization are properly executed in accordance with best practices of the industry
· Oversees and reports daily, weekly, and monthly metrics
· Ensures the market’s drug and alcohol policies are met and are documented accurately
· Other duties as assigned
Educational Requirements: High School Diploma required; Bachelor’s degree preferred
Background and Experience:
· Computer proficiency in Microsoft Suite, including a strong proficiency in Excel
· Strong interpersonal, organizational, and customer service skills with the ability to work well within a team
· Strong written and verbal communication skills
· Good decision-making skills and response to high-pressure situations
· Ability to escalate issues to senior leaders when roadblocks appear and comfort in asking for assistance to ensure projects continue to move forward in a timely manner
· 2+ years’ experience in transportation
· Remote position but MUST reside in the Boston Metro area. Some travel into Boston required.
SilverRide reserves the right to revise job descriptions or work hours as required.
SilverRide is an Equal Opportunity Employer
Job Type: Contract
Pay: $60,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- East Boston, MA (Required)
Ability to Relocate:
- East Boston, MA: Relocate before starting work (Required)
Work Location: In person