Job Title: Crew Member - Paddleboard and Kayak Rental - Scarborough Bluffs
Job Summary:
Join our dynamic team as a Crew Member where you will play a vital role in providing exceptional guest experiences. As a Crew Member with Lakeside Kayaks & SUP Rentals, you will be responsible for delivering top-notch customer service, assisting with various water sports task, and ensuring the smooth operation of our establishment.
Located at one of Canada's
As the Customer Experience Coordinator at Lakeside Kayaks, you will play a pivotal role in ensuring that every customer enjoys a seamless and memorable experience from the moment they arrive at our rental location. You will be responsible for overseeing all aspects of customer interactions, from assisting with equipment selection to providing guidance on water safety practices. Your primary objective will be to create a welcoming and inclusive environment that encourages repeat business and positive word-of-mouth referrals.
Key Responsibilities
1. **Customer Engagement:** Greet customers warmly upon arrival and engage them in friendly conversation to understand their needs and preferences for our product and equipment. Provide personalized recommendations for equipment based on their skill level and desired experience.
2. **Equipment Orientation:** Conduct thorough equipment orientations for customers, including proper usage of paddleboards, kayaks, and safety gear. Demonstrate paddling techniques, buoyancy aid fitting, and water safety protocols to ensure a safe and enjoyable experience on the water.
3. **Customer Assistance:** Offer ongoing assistance and support to customers throughout their rental period. Address any questions, concerns, or issues promptly and professionally, ensuring a high level of customer satisfaction.
4. **Equipment Maintenance:** Assist with routine maintenance tasks, such as cleaning, inspecting, and repairing rental equipment to ensure it remains in excellent condition. Report any maintenance issues or safety concerns to the management team promptly.
5. **Safety Compliance:** Ensure compliance with all safety regulations and guidelines related to water sports activities. Monitor weather conditions and water conditions regularly, providing recommendations to customers based on safety considerations.
7. **Administrative Tasks:** Complete administrative tasks, such as processing rental transactions, maintaining accurate rental records, and managing inventory levels. Assist with scheduling and coordinating rental reservations to optimize equipment utilization.
Qualifications:
- Experience kayak and SUP experience
- Life guard experience
- Previous experience in customer service or hospitality industry preferred.
- Strong communication and interpersonal skills.
- Knowledge of paddle sports and water safety practices.
- Ability to work effectively in a fast-paced, outdoor environment.
- Detail-oriented with a proactive attitude towards problem-solving.
- First Aid and CPR certification is an asset.
Benefits
- Competitive salary commensurate with experience.
- Opportunities for professional development and training.
- Access to complimentary paddleboard and kayak rentals for personal use.
- Employee discounts
Join Lakeside Kayaks and be part of a dynamic team dedicated to providing unforgettable outdoor experiences on Lake Ontario!
Apply now to become a part of our dedicated crew member and make a difference in the lives of our guests. Paddles Up!
Job Type: Seasonal
Pay: $17.54 - $18.04 per hour
Expected hours: 20 per week
Benefits:
- Employee discount
- Flexible schedule
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evenings as needed
- Extended hours
- Holidays
- Morning shift
- Nights as needed
- Weekends as needed
- Weekends only
Shift availability:
Ability to Commute:
Work Location: In person