Marketplace Coordinator
Are you detail-oriented, organized, and passionate about e-commerce? We are looking for a motivated Marketplace Coordinator to join our team and support our brands’ presence across various online marketplaces. In this role, you will play a key part in managing our product listings across all brands, ensuring a seamless customer experience, and driving sales growth on e-commerce platforms.
Key Responsibilities:
· Manage Online Marketplace Accounts: Oversee product listings, inventory management, and order fulfillment for all brands across multiple online marketplaces.
· Monitor and Optimize Product Listings: Collaborate with the marketing team to ensure product listings are up-to-date with compelling copy, high-quality images, and optimized content for visibility, conversion rates, and search engine rankings.
· Upload Product Listings and Audit Marketplaces: Ensure accurate and timely uploading of new product listings across online marketplaces. Conduct regular audits of marketplace accounts to ensure compliance with platform guidelines and optimal performance.
· Monitor Performance Metrics: Track and analyze key performance indicators (KPIs) including sales, traffic, conversion rates, and customer reviews. Identify opportunities for improvement and implement strategies to optimize marketplace performance.
· Inventory Management and FBA Coordination: Coordinate inventory levels and replenishment to ensure optimal stock availability and prevent stockouts. Work closely with internal teams and utilize Fulfillment by Amazon (FBA) services to manage inventory efficiently and ensure timely order fulfillment.
· Collaborate with Customer Service Team: Work closely with the Customer Service team to ensure timely resolution of customer inquiries, reviews, and feedback on marketplace platforms. Provide insights and support to address customer issues and maintain high levels of satisfaction.
· Collaborate with the Warehouse Team: Coordinate replacement part requests from online marketplace platforms to ensure prompt fulfillment and meet customer expectations for replacement part orders.
· Collaborate with Marketing Team: Partner with the marketing team to develop promotional campaigns, product launches, and strategies to drive traffic and sales on marketplace channels. Assist the marketing team with content creation, email/ad campaign execution, and other tasks as needed.
- Social Media Management: Manage social media channels to post consistently and interact with followers. Develop a content calendar/schedule for social media posts to maintain a consistent online presence.
· Stay Updated on Marketplace Trends: Stay ahead of industry trends, platform updates, and competitor activities in the e-commerce landscape. Leverage insights to adapt marketplace strategies and maintain a competitive edge.
Qualifications and Skills:
· Previous Experience: 2+ years of experience in e-commerce, marketplace management, or a related field. Prior experience with SellerCloud, Amazon Ads, online marketplaces such as Amazon Seller & Vendor Central, Walmart, eBay, Home Depot, Lowes, Wayfair, or similar platforms is preferred.
· Familiarity with Shopify: Experience working with Shopify or similar e-commerce platforms, demonstrating proficiency in managing online storefronts, product listings, and order processing.
· Strong Analytical Skills: Proficiency in analyzing data and performance metrics to drive informed decisions and optimizations.
· Detail-Oriented: Ability to manage multiple tasks with precision and attention to detail in a fast-paced environment.
· Effective Communication: Excellent written and verbal communication skills. Capable of collaborating with cross-functional teams.
· Problem-Solving Abilities: Proactive approach to identifying issues and implementing solutions to improve marketplace performance and customer satisfaction.
· Tech-Savvy: Comfortable working with e-commerce platforms, listing tools, and inventory management systems. Proficiency in Microsoft Excel or Google Sheets for data analysis is a plus.
· Bachelor's Degree: Preferred in Business, Marketing, or a related field.
This position offers the opportunity to work in a dynamic environment where your skills will be valued. If you are a motivated individual with a passion for coordination and teamwork, we would love to hear from you. Apply now to join our team!
Job Type: Full-time
Pay: $52,000.00 - $56,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- No weekends
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Rancho Cucamonga, CA (Required)
Ability to Relocate:
- Rancho Cucamonga, CA: Relocate before starting work (Required)
Work Location: In person