Homewood Suites Savannah Airport is looking for a Front Desk Supervisor to serve as our guests’ first point of contact and manage all aspects of their accommodation. Front Desk Supervisor responsibilities include and are not limited to registering guests, managing reservations and providing information about rooms, rates and amenities. Front Desk Supervisor position requires an open availabllity. Most importantly training the FD team and serving as a role model for the team. If you have a love for customer service and work experience in the hotel industry, this is the opportunity for you! Ultimately, you will help create a pleasant and memorable stay for our guests. For the right person this position has room to grow.
Responsibilities
- Perform all check-in and check-out tasks
- Manage phone reservations
- Train team members
- Manage team members
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees.
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- Keep front desk clean and inviting
Skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software.
- Customer service attitude
- Excellent communication and organizational skills
Job Type: Full-time
Pay: $15.95 - $16.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Work setting:
Ability to Commute:
- Pooler, GA 31322 (Required)
Work Location: In person