Job Summary:
Evenings & Saturday Required
Receives payment for products or services sold by the dealership and plays a key role in maintaining customer satisfaction for the business transaction.
Duties/Responsibilities:
- Answer multi-line phone systems in a timely, professional, and courteous manner.
- Ensure all calls are answered or transferred to voice mail if team members are unavailable.
- Receive payments for all parts and service transactions.
- Greets customers at the cashier window in a pleasant and professional manner.
- Computes customer bills.
- Receives cash, checks and credit card payments from customers; records amount received.
- Makes change and issues receipts to customers.
- Provides refunds to customers for returned merchandise or as directed by Manager.
- Answers customer questions about service performed or products purchased or refers them to someone who can.
- Handles customer complaints with integrity and when necessary, refers dissatisfied customers to the appropriate manager for resolution.
- Provides clerical and secretarial assistance.
- Multitasking at any one time.
- Direct customers to where they need to be.
- Maintains a professional appearance.
- Keeps work area neat and clean.
- Any other duties as assigned.
Required Skills/Abilities:
- Individuals must have strong organizational skills.
- Knowledge of Excel
- Strong work ethic and team player.
- Strong verbal and written communication skills.
- Ability to meet tight deadlines and handle multiple responsibilities.
- Exceptional commitment to accuracy.
- Ability to handle complaints from customers appropriately.
- Maintain friendly, professional, and patient manners.
- Ability to read and comprehend simple instructions, short correspondence.
- Ability to effectively present information in one-on-one and small group situations to customers and other employees of the organization.
Education and Experience:
- High School diploma or GED
- One year of experience as a receptionist or similar role (preferred)
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift-up to 15 pounds at times.
Department
This position reports to the store Office Manager.
Employment will require a background check.
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Shift:
Weekly day range:
- Every weekend
- Monday to Friday
Experience:
- Basic math: 1 year (Preferred)
Work Location: In person