Position Summary
The Hair Shop Key Holder is responsible for supporting store management to drive the overall performance of the store. This includes achieving sales targets and KPI’s, creating a unique and engaging customer experience, and maintaining store operations and merchandising standards.
Essential Functions
Customer Experience
- Acts as a brand ambassador, creating a store atmosphere that promotes the company culture and brand loyalty.
- Assists in training to ensure associates have an in-depth understanding of product knowledge, pricing, and promotions.
- Strives to consistently exceed customer service expectations, always putting the customer first, and quickly resolves all customer concerns in partnership with the store manager.
Leadership/Development
- Motivate team to achieve performance goals and uphold brand standards.
- Creates a positive work environment, demonstrating passion and commitment to the brand, team, and our customers.
- Communicates effectively and is solution driven to drive results and accountability.
Operations
- Ensures adherence to all company policies and procedures to maintain a safe work environment.
- Assists with inventory management to ensure inventory accuracy, timely and accurate receipt of product, and reduce shrink/loss.
Education & Experience Requirements
- 1+ years of beauty experience
- 1+ years of customer service
- 6mos + with The Hair Shop and in good standing
Knowledge & Skill Requirements
- Solid knowledge & understanding of hair extensions
- Strong knowledge of company policy, goals and standards.
- Ability to assume responsibility & exercise good judgment when making decisions within the scope of the position.
- Ability to perform the job safely & with respect for others, for property, & for individual safety.
Job Type: Part-time
Pay: $16.00 - $23.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- Employee discount
- Paid time off
Shift:
- 8 hour shift
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Rotating weekends
- Weekends as needed
Application Question(s):
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
- This role is in New York City (Chelsea). Is this commute okay with you?
- What are your preferred pronouns?
Ability to Relocate:
- New York, NY 10001: Relocate before starting work (Required)
Work Location: In person