PART TIME SALES LEAD
Please apply at www.buildabear.com/brand-about-careers.html
Build-A-Bear Workshop, the only global company that offers an interactive make-your-own stuffed animal retail-entertainment experience, has an immediate opening for a Part Time Sales Lead. The Sales Lead serves as the leader of the store in the absence of store management. This position performs a variety of responsibilities as assigned by the store management team including driving sales, delivering outstanding Guest experience, adhering to operational standards and providing a fun, engaging workplace for all associates.
The Sales Lead is a role model Bear Builder that has been given the additional responsibilities as a Leader on Duty on designated shifts. During those times Sales Leads will be in charge of the total operation of the store that includes but is not limited to leading a team of associates, modeling Experience First® behaviors, and enhancing the Guest’s experience while achieving the store sales goals. Their partnership with the management team will enable them to gain the additional knowledge and skills required for career advancement. When not designated as the Leader on Duty, Sales Leads will perform the role of a Bear Builder.
Responsibilities When Designated as the Leader on Duty:
- Leads a team of associates to consistently model the Experience First standards and behaviors
- Communicates clear expectations and holds the store team and self accountable for achieving all brand, performance and behavior standards
- Energizes associates to ensure proper coverage, exceptional Guest service, completion of daily tasks and adherence to company standards
- Delegates to associate team effectively
- Maintains a positive and motivational style in all communication and actions to promote productivity and ownership
- Drives associate engagement by recognizing and rewarding employees for outstanding performance
- Builds a highly satisfied and loyal customer base through engagement, conversion and capturing Guest information for the loyalty program
- Audits daily punches to ensure accuracy and compliance with BABW payroll and timekeeping policies and procedures
- Adheres to and enforces all BABW store security and cash management policies and procedures
- Ensures store is always Grand Opening ready by following opening and closing procedures
- Operates and maintains all IT systems in accordance with policies and procedures
- Uses good judgment and partners with his/her Chief Workshop Manager to make necessary decisions within the company’s guidelines
- Insures compliance with all company policies and procedures as well as federal, state, local and provincial laws.
- Communicates any Guest service and/or and associate issues to the Chief Workshop Manager in a timely fashion and collaborates on resolution of all issues
Responsibilities as a Bear Builder:
- Uses the Make Behaviors and Experience First® station standards to provide a personalized, enjoyable and memorable experience for Guests of all ages
- Invites potential Guests to come in and learn about our store
- Promptly welcomes and greets all Guests with a smile
- Engages Guests in conversation through open-ended questions and assesses reason for visit. Utilizes this information to help Guests find the perfect product and convert those “just looking” into a sale
- Informs Guests of all current promotions and points out our newest product
- Explains the Build-A-Bear Workshop process and assists Guests in choosing, stuffing, dressing, naming, and taking home (purchasing) a new furry friend
- Contributes to total store results by recommending items to maximize sales and enhance the Guest’s experience
- Insures Guests are aware that we offer parties for all ages and all occasions
- Supports our company party commitments by delivering a great party experience
- Is aware of workshop sales goals, Guest satisfaction expectations, and promotional objectives
- Maintains visual and housekeeping standards to create the brand experience unique to Build-A-Bear Workshop
- Follows all company policies and procedures including but not limited to Cash Management, Attendance, and Store Security
- All other tasks as may be assigned by store management
The Ideal Candidate:
- Is experienced in providing exceptional Guest service in a retail or other consumer centric business
- Exhibits outstanding leadership and selling skills
- Models personal and professional integrity
- Has excellent verbal and written communication skills
- Is organized and planful and pays attention to details
- Is flexible and adaptable in a fast-paced work environment
- Fosters a high energy environment and engages children of all ages
- Is ambitious and success oriented
- Can work a flexible schedule that meets the needs of the business, including nights, weekends, and Holidays
- Has a high school diploma or GED equivalent. A college degree a plus
- Is at least 18 years of age
Benefits:
- Competitive wages
- Monthly and Quarterly bonus opportunity
- Merchandise discounts
- Flexible schedule that allows for work/life balance
- A fun, engaging environment
If you love kids and believe that providing a fun experience for Guests results in a fun place to work, then apply online today! www.buildabear.com/brand-about-careers.html
Job Type: Part-time
Expected hours: No less than 20 per week
Compensation package:
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- customer service: 1 year (Required)
- leadership: 1 year (Required)
Ability to Relocate:
- Lexington, KY 40503: Relocate before starting work (Required)
Work Location: In person