SPECIFIC RESPONSIBILITIES
- Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
- Promote and sell services/amenities of the hotel.
- Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
- Be aware of potential sales leads and contacts thorough guest interaction. Report information to the appropriate individual.
- Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
- Check all credit cards for validity before the end of the shift.
- Learn and utilize PMS.
- Ensure all cash, check and miscellaneous departments are in balance at shifts end.
- Assist in other areas: F & B, cleanliness of property wherever assistance is needed for guest satisfaction.
- Help maintain a clean and professional lobby, dining area; dusting vacuuming, cleaning tables, etc.
- Have a thorough working knowledge of emergency procedures.
- Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
- Report any unusual occurrences or request to the manager.
- Maintain certification from a responsible vendor training if alcohol is served.
- Be flexible in regard to work schedule, understanding hospitality is a 24/7 industry and evenings/weekends may be required.
- Utilize Service Recovery Log and other necessary communication logs from shift to shift.
- Maintain stock/cleanliness in the market area.
- Other duties as assigned, of which the associate is capable of performing.
- PEP pms knowledge preferred
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 20 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work setting:
Work Location: In person