Position is located at PMI Mesa (East Valley) Corporate office.
We are seeking a dynamic and experienced Manager of Online Admissions to join our team. The ideal candidate will lead the admissions team, develop strategic plans, and ensure a seamless admissions process for prospective students. This role requires a strong leader with a deep understanding of the online education landscape.
- Manage and retain accountability for the day-to-day operations for Online Admissions.
- Effectively manage workflow as determined by enrollment cycles.
- Create and implement progressive recruiting methods, techniques, and materials, including the effective use of technology.
- Hire, onboard, and train new Online Admissions Representatives.
- Lead, motivate, and coach the performance of each representative through call monitoring and training.
- Regularly compile admissions data, analyze trends, and make recommendations on new enrollment strategies or workflow solutions.
- Generate reports and establish a cadence of distribution to communicate departmental results to the Online Education Director and the Corporate Director of Admissions.
- Work with marketing to analyze lead flow trends and recommend adjustments.
- Responsible for the successful enrollment of new students and former PMI graduates.
- Streamline admissions workflows through application of best practices as well as systems solutions when necessary.
- Work collaboratively with the greater Online team, particularly with Financial Aid, the Registrar, Student Services, and Academics to ensure a streamlined and seamless student experience across the student life cycle.
- Attend Online leadership meetings providing the expertise and admissions perspective on enrollment services, policies, and procedures as it fits in to the greater student life cycle.
- Bachelor’s degree in business, education, communications or related field.
- Excellent verbal and written communication skills.
- Five (5) years of prior management experience in an admissions environment.
- Proven leadership competencies in customer service and quality assurance.
- Sales and/or admissions expertise (private, proprietary school experience preferred).
- Successful background in corporate training or coaching.
- Excellent computer skills, including proficiency in MS Outlook, Excel, PowerPoint, and prior experience with Lead Management/Database software.
- Any equivalent combination of training, education or experience that meets the minimum qualifications.
Preferred Qualifications:
- Experience in online education admissions.
- Knowledge of accreditation and compliance requirements.
- Familiarity with digital marketing strategies.
Attributes:
- Professionalism and ethical standards.
- Excellent interpersonal skills and customer service orientation.
- Ability to work collaboratively and across departments.
- Strong analytical and problem-solving abilities.