Front Desk Clerk:
Burlingame Country Club (BCC) seeks an On-Call Front Desk Clerk. Upon hire, approximately one week of training will be scheduled. Following the completion of the training, the team member will be scheduled based on the needs of the business.
JOB SUMMARY:
The Front Desk Clerk position is a highly visible team member and therefore must maintain a pleasant disposition in the execution of their duties. The Front Desk Clerk assists members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality. The Front Desk Clerk must greet members and guests immediately upon arrival and provide a warm welcome and a fond farewell. The Front Desk Clerk is expected to maintain the Club’s high standards of excellence for appearance, hospitality and service in personnel and cleanliness in all areas of the Club.
DUTIES AND RESPONSIBILITIES:
· Answer telephones using proper telephone etiquette, take messages and direct calls to appropriate extensions.
· Provide schedules and other Club information to Members, Guests, and staff.
· Register members and guests, assign rooms and comply with special requests within the rules and policies of the Club.
· Handles the pre-registration and blocking rooms for arriving guests.
· Understand and follow established procedures for processing member charges.
· Maintain and be responsible for petty cash bank.
· Understand and monitor room status information.
· Know room locations, types of rooms available and applicable room rates.
· Coordinate room status updates with the housekeeping department and communicate all information about check-ins/outs, early and late check-ins/outs and part day or same day room reservations.
· Manage room keys and communicate the Club’s rules, regulations and policies accurately and professionally.
· Always maintain member and guest confidentiality.
· Process mail, packages, faxes and messages and other communication.
· Report guest room maintenance issues to the Facilities Director & Office Manager; follow up to make sure issues have been resolved.
· Understand and comply with their role in safety and emergency procedures, preparedness, and accident prevention policies.
· Handle reservation for dining special events and overnight rooms according to established Club procedures.
· Assist in administrative duties such as Club mailings, copying, filing and other duties as assigned by management.
· Perform routine inspections and security checks of all areas of the building and parking lot according to established standards.
· Maintain daily activity log nothing tasks accomplished and any unusual activity during the shift
· Handle lost and found items according to established Club procedures.
· Knowledge of procedures for making reservation, checking members and guests into and out of guest rooms, and for accepting and accounting for room and related payments.
· Maintain the neatness and cleanliness of the front desk area.
· Any other duties as assigned by management.
REQUIRED SKILLS/ABILITIES
· Passionate about guest and customer service and working in the hospitality industry.
· A team attitude and an ability to work well with everyone on the team.
· Prioritize tasks with the goals of the team in mind.
· Make the members and guest service a priority.
· Good communication skills and able to communicate in the predominant language of members and guests.
· Flexible in schedule availability according to business needs
EDUCATION and/or EXPERIENCE
· High school diploma or GED (preferred).
· Previous employment in the hospitality industry.
· Proficient in use of computers including Microsoft Office.
· Previous employment in the Hospitality/Club industry or environment.
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to sit, stand, walk; and use hands to handle or feel. The employee is required to reach with hands and arms; talk or hear; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds and be able to stand and walk for extended periods of time. Prolonged periods of sitting at a desk and working on a computer. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. The employee must have the ability to multi-task and complete tasks in an accurate and timely manner. Moderate noise level in the work environment.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. This job description is not intended to give all the details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the Club, including at the request of the General Manager/COO.
Job Type: Part-time
Pay: $20.00 per hour
Benefits:
- Food provided
- Free parking
Schedule:
Work setting:
Work Location: In person