Job Description:
Vertex is looking to hire a Documentation Manager to join our Heme Patient Experience and Customer Operations team (PECO). The PECO team is a group of compassionate and determined individuals who provide personalized reimbursement, educational, and ongoing product support for patients who have been prescribed treatment with CASGEVY and enroll in the Vertex Connects Patient Support Program, as well as logistical product support to HCPs at Authorized Treatment Centers (ATC). PECO is comprised of four integrated teams: (1) Patient Support Operations, (2) Apheresis Operations, (3) Communications, and (4) Digital Strategy.
In this role, you will be a part of the Patient Support Operations, Quality and Compliance team, where you will contribute to the success of our programs. You will support all aspects of our documentation management operations in PECO. As a subject matter expert, you will be responsible for playing a crucial role in supporting PECO stakeholders, including the Care Management and Apheresis and Infusion Specialist teams. You will report to the Associate Director, Quality & Compliance.
This is a 6 month contract with the chance to extend or convert.
Key Responsibilities:
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Responsible for effectively managing robust collection of PECO documents, including:
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Creating and Maintaining Documents: ensuring PECO team’s written policies and procedures (Standard Operations Procedures, Work Instructions, etc.) are cohesive and representative of compliant practices
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Document Control: storing documents, maintaining access, and ensuring security
- Training and Support: provide PECO team with training and support on documentation processes, systems and tools
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Technical Communications: manage documentation style guide, copy reviews and revisions, and formatting needs
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Document Workflow: facilitate and manage document workflow processes, including within PECO, across other team stakeholders, and in the Vertex document management system (DMS)
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Compliance: ensure documented procedures are in line with Vertex compliance standards
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Collaborate with PECO and cross-functional stakeholders to identify and implement continuous quality process improvements
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Act in complete and total compliance with all laws, regulations, and Vertex policies.
Minimum Qualifications
#LI-SO1
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Bachelor’s Degree and 3+ years of experience in the healthcare/pharmaceutical industry
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Knowledge of or experience with technical writing concepts, including
- Intellectually curious with a continuous improvement mindset; high customer service aptitude, seeks to understand and self-educate on current trends in the healthcare and payer market
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Understands how systems and databases are structured and can synthesize datasets into key findings and recommendations.
Preferred Qualifications:
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Experience in patient focused programs within associated HIPAA regulations and other legal parameters and patient privacy policies Patient-centric and customer service minded
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Experience in Patient Support organization
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Highly organized with the ability to work independently, facilitate appropriate discernment in decision-making as well as be a great teammate
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Willingness to work in a fast-paced environment, and can multi-task and self-prioritize workload
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Attention to detail and committed follow-through in communication to internal and external partners
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Excellent written communication skills, presentation delivery as well as strong interpersonal skills
Pay Range:
$55-$63/HR
Requisition Disclaimer:
This job posting is for a temporary role with a third-party agency partner on assignment at Vertex Pharmaceuticals (“Vertex”). The individual selected for this role will be offered the role as an employee of a third- party agency partner; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by the third-party agency partner upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements
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