The Holler and Classic Family Collection of Dealerships is a family-owned group of auto dealerships, representing four new car brands and two used car superstores, that operates on a one price concept where managers and associates embrace our negotiation free sales environment and a philosophy that the customer comes first.
Holler Classic Automotive Group is seeking a strong Business Development Center (BDC) Manager to lead and supervise a centralized BDC. The BDC handles all inbound service inquiries for 7 dealership locations in Central Florida.
Essential Duties include the following:
- Hiring and training service operations focused BDC agents
- Management of BDC agents’ schedules
- Phone system management
- Customer interactions conflict resolution
- Phone call quality assurance
- Dealership service scheduling
Minimum Qualifications:
- xTime Scheduler (experience in both the use and management of the system)
- Minimum of 3 years BDC management experience
- Knowledge of DMS (Dealership Management System)
- Microsoft Office Proficiency
- Knowledge of decision support tools
- Multi-store BDC experience preferred
Benefits:
- 401(k) & 401(k) Matching
- Employee Assistance Program
- Health Insurance
- Dental Insurance
- Vison Insurance
- Life Insurance
- Flexible Spending Account
- Paid Time Off After 6 months
- Referral Program
- Associate Discount Program
- SmartDollar Financial Wellness (Dave Ramsey) Program
Supervisory Responsibilities:
- Oversee BDC Representatives
Job Type:
Schedule:
- Ability to work a flexible schedule
Pay:
Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process. We are a drug free workplace.