Join Our Team at uBreakiFix in Bradenton!
Position: Call Center Agent
Location: Bradenton area
Why Join Us:
- $250 Sign-On Bonus
- $500-$1,000+ Monthly Commissions/Bonuses on Average
- Rapidly growing team and ability for advancement
- Opportunity to work with a variety of customers and electronic devices
- Free training provided
Job Description:
- Handle incoming calls from customers regarding electronic device repairs, troubleshooting, and service inquiries
- Provide exceptional customer service by addressing customer concerns, answering questions, and resolving issues in a professional and timely manner
- Utilize company resources and systems to accurately document customer interactions and update customer accounts
- Make outbound calls to follow up with customers on repair status, satisfaction surveys, and promotional offers
- Identify opportunities to upsell additional services or accessories to customers based on their needs and preferences
- Collaborate with technicians and other team members to ensure customer satisfaction and timely resolution of inquiries
Minimum Requirements:
- 1-3 years of customer service or call center experience preferred
- Excellent verbal and written communication skills
- Strong interpersonal skills and ability to build rapport with customers
- Basic computer skills and familiarity with customer relationship management (CRM) systems
- Ability to work well in a fast-paced environment and adapt to changing priorities
- Reliable attendance and punctuality
About uBreakiFix:
- At uBreakiFix, we're dedicated to providing high-quality electronic device repair services with a commitment to excellence and customer satisfaction.
- Our trained technicians specialize in repairing a wide range of electronic devices, including smartphones, tablets, computers, and gaming consoles, from various brands such as Apple, Samsung, Motorola, Google, LG, Dell, and HP.
- We offer free diagnostics, transparent communication, and a 1 Year warranty on all services and repairs to ensure our customers receive the best possible experience.
- With multiple repair locations nationwide, uBreakiFix has become a trusted name in the electronic device repair industry, known for our expertise, reliability, and dedication to customer care.
How to Apply:
If you're passionate about providing exceptional customer service and enjoy working in a fast-paced environment, apply today to join our team as a Call Center Agent at uBreakiFix!
Job Type: Full-time
Pay: $14.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Professional development assistance
- Vision insurance
Experience level:
Shift:
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- Call center
- In-person
- Office
Ability to Relocate:
- Bradenton, FL 34210: Relocate before starting work (Required)
Work Location: In person