Property Manager
Join our team in the vibrant city of Boston as we seek a dynamic individual for our on-site position!
About Caritas Communities: We believe that every person deserves a safe, dignified place to call home. Since 1985, Caritas Communities has prevented homelessness by providing safe, secure housing for very low-income individuals in Greater Boston as the largest non-profit owner of Single Room Occupancy (SRO) housing in Greater Boston – serving over 1,000 people annually. If you want to make a meaningful difference in the work you do every day, apply today for an opportunity to join the Caritas Team!
Position Summary: The Property Manager (PM) reports to the Director for Property Management. The PM is responsible for making sure that all properties offer a dignified home for residents through excellent maintenance and upkeep of the properties throughout their portfolio, adhering to agency metrics and corresponding benchmarks. PM’s, under varying degrees of supervision, perform property management, receivership, housing relocation on properties and buildings owned, managed, or to be acquired by Caritas Communities. The PM is required to travel to the sites, inspect and provide narratives of issues affecting the properties, and implement action plans to address issues.
Essential Functions
Resident Relations: This position requires compassion for people who have experienced homelessness, poverty, and associated traumas, and must exercise patience and respect in all interactions. The PM will treat all residents with the highest level of concern and care and will train property employees and vendors to do the same. The PM will:
- Manage resident engagement and know the residents in your portfolio
- Work with prospective and current residents to resolve concerns and ensure customer satisfaction
- Manage rent collections and late notices. Work with operations and supportive services teams on rental assistance and other eviction prevention methods
- Collaborate with assigned Resident Services Coordinators resolve conflicts and promote the quiet and peaceful enjoyment of the property for residents
- Utilize CRM software to record resident interactions
- Manage eviction process
Portfolio Quality Assurance: This position will conduct regular property and unit inspections and record property activity and conditions observed. The PM will:
- Walk the property regularly and inspects for cleanliness and curb appeal
- Assess safety and security issues at each property, establish, implement, and oversee appropriate protocols and procedures to promote the safety of residents and employees
- Delegate maintenance issues to appropriate personnel for effective resolution
- Coordinate with Volunteer Coordinator to identify opportunities to utilize volunteer support for landscaping, painting and other enhancement projects
- Manage vendors to assure quality in property condition and function
- Effectively train and manage staff
Financial Objectives: Manage all aspects of the property's operation including revenue, expense management, profit and other financial goals while consistently providing residents, vendors, and employees with the highest quality of service and support.
- Coordinate with Leasing and Compliance Department to support lease up efforts, including prompt notification of move outs and availability for room showings
- Coordinate with Maintenance Department to expedite unit turns
- Exercise prudence in expense management
- Work with Finance and Operations team to review property financial goals and make budget recommendations
- Code and pay invoices, submit monthly reports and timekeeping
Required Skills and Experience:
- At least 2 years property management experience
- Experience with supervising and managing staff and delegating tasks
- Skilled in conducting unit/building/systems inspections; REAC knowledge and experience a plus (Will train on REAC)
- Computer literate, including proficiency with Microsoft Office Suite, experience with database and CRM software systems preferred, knowledge of primary software YARDI preferred
- Strong professional presence
- Positive, solutions-focused attitude
- Ability to use good judgment and keep client information confidential
- Additional responsibilities will be assigned based on business needs.
Caritas is interested in building a diverse and inclusive team that is passionate about our mission and is dedicated to getting the work done. If you are interested and can demonstrate diligence and commitment to achieving your goals, but don’t have the exact experience listed, we encourage you to apply. We may just have a role for you!
Full-time roles with Caritas are entitled to benefits including competitive salary, PTO, 12 paid holidays, health, dental, and vision benefits, company-paid Long-Term Disability and Group Term Life insurance, PFML benefits through a private carrier, flex/dependent care spending, and a 403(b) that Caritas matches at up to 3% of your yearly salary.
Join our team in the vibrant city of Boston as we seek a dynamic individual for our on-site position!
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- On call
Application Question(s):
- Please note that one of the many benefits of this role is housing, which is also a requirement for the position. Are you willing to live on the worksite?
Experience:
- Property management: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: On the road