· Work with a team to provide technical support and maintenance for managed service clients across the upstate of South Carolina.
· Provide technical remote support for clients.
· Ability to onboard new users using Safe IT procedures.
· Create detailed documentation both through ticketing system and internal knowledge base.
· Manage Client IT inventory.
· Ticket Management.
· Time Management.
· Establish and maintain relationship with clients.
· Proficient in SAFE IT software and solutions to support clients.
· Follow escalation process.
· Paid on call after hours rotation.
Qualifications:
· Associate Degree in IT related studies.
· 2+ Years of professional experience as a Service Desk Specialist.
· Understanding of Windows desktop and server operating systems.
· Proficiency with business applications required.
· Microsoft Office365 administrative experience expected.
· Strong interpersonal and communication skills.
· Proficient with remote management solutions.
· Knowledge of routers, firewalls, switching, wireless technologies, spam filtering, VoIP, and other networking technologies.
Job Type: Full-time
Benefits:
- Paid time off
- Retirement plan
Experience level:
Schedule:
Work Location: In person