An Intake Specialist/Administrative Support involves greeting clients, answering, and making phone calls, administrative and medical billing tasks. This can include verifying insurance, processing insurance claims, correcting claims that have been rejected, and taking and processing payments. Experience specifically in billing for personal care or caregiving services is highly desired, but training will be provided.
Agency: Nevada Best PCA
Nevada Best PCA is a growing personal care and caregiving agency focused on providing home care for the well-being of children and adults with disabilities and elderly adults. See our website for more information.
www. Nevadabestpca.com
Key Responsibilities
The Intake Specialist/Administrative Assistant will provide support in the following areas:
- Reflect the agency’s mission and values in professional style & personal actions.
- Applies strategic thinking for role; anticipates and/or identifies problems and opportunities.
- Collaboratively working with Executive Director to carry out tasks and strategic goals.
- Answering general and new client calls.
- Receiving and calling potential clients, supporting them with the intake process which can include paperwork, faxing releases, support with scheduling.
- Sending, receiving, and distributing correspondence as directed (e.g., mail, faxes, etc.).
- Maintain a working knowledge of health care plan requirements and health plan networks.
- Light bookkeeping tasks.
- Knowledge in or willingness to learn how to check patient’s eligibility and obtaining proper insurance verification or prior authorizations.
- Knowledge and understanding of co-insurance, co-payments, deductible, and out-of-pockets.
- Tasks as assigned in a growing agency.
Skills or Desired Qualities:
- Building strong professional relationships with insurance companies and clients.
- Having a great attitude, empathetic, great listener, team oriented.
- Multi-task/strong organizational skills.
- Attention to detail.
- Bilingual Spanish speaking (Required)
- Self-motivated and self-starting work style.
- Coachable, teachable.
- Effective communication skills, both written and verbal.
- Ability to initiate and maintain self-organizational systems to ensure job tasks are completed as expected (e.g., calendar of tasks/responsibilities).
- Trustworthiness in handling sensitive information (with special preference given to candidates with HIPAA compliance knowledge and training).
- Proficiency with Microsoft Office applications and general computer proficiency.
- Reliable and dependable attendance.
- Ability to call insurance companies and clients to verify information or follow up on claims.
- Ability to meet deadlines.
- Ability to problem-solve.
- Knowledge of Medicare, Medicaid, HMO, PPO, advantage plans and guidelines highly desired.
- High School Diploma or GED.
- Clean criminal background as required by law.
- Other requirements due upon hire.
Salary: $15.00-22.00 per hour, dependent on work experience and past training.
Schedule:
- Day Shift
- Monday to Friday
Location:
Experience:
- Insurance verification: 1 year (Preferred)
Language:
Job Types: Full-time, Contract
Pay: $15.00 - $22.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
Ability to Relocate:
- Las Vegas, NV 89117: Relocate before starting work (Required)
Work Location: In person