Job Summary:
This position is located in the Green Bay Clerk’s Office of the U.S. District Court. The Systems Specialist will provide administrative and technical support to the court in a wide range of areas. This position will perform technical work related to designing, modifying, and adapting existing system software, as well as complex troubleshooting for hardware and software systems. The Systems Specialist analyzes the needs of end-users and develops and implements software solutions.
Responsibilities:
- Plan, develop, and deploy software applications which enhance organizational efficiency and capabilities. Confer with Director of IT/IT staff and end users to design applications, including providing information on project limitations, performance requirements, and required interfaces. Consult with Director of IT about software system design, enhancements, and ongoing maintenance
- Provide end user support for applications supported. Serve as liaison between Director of IT and end users.
- Plan, coordinate, implement, and test network security measures in order to protect data, software, and hardware. Assist in the development of standard guidelines to guide the use and acquisition of software and to protect vulnerable information.
- Provide information and assistance to users on applications, such as word processing and data entry. Create user accounts and assist with providing end user training.
- Install or assist in the installation of upgrades of new or revised off-the-shelf/desktop releases. Set up, configure, install, and document hardware and software. Provide support for systems maintenance and local automation inventory controls. Provide support for mobile computing devices and remote access. Provide cabling support. Troubleshoot and provide user assistance with audio/visual, cellular, and land-line communications and equipment.
- Monitor day-to-day operations of technology equipment and its systems. Serve as the technical expert in solving computer system problems.
- Maintain contact with other information technology court personnel at different locations and levels for the purpose of keeping abreast of developments, techniques, and the latest user programs.
- Assist the Director of IT with preparation of complex reports. Participate in and assist with ongoing functional training programs.
Skills:
Requires a minimum of two (2) years of relevant work experience, including user applications, terminology, and methodology. Knowledge of PC hardware/software to provide excellent technical support for a user base of up to 80. Demonstrated ability to implement, operate, and document automation systems when system analysis, systems integration, and consideration of hardware and software are a part of the experience. Skill in teaching methods, techniques, and processes which are most successful in training non-automation personnel.
Nice-to-have Skills:
- Working knowledge of Microsoft Office Suite and SharePoint
- Working knowledge of general audio/visual equipment and/or courtroom technology
Full job posting and information available at: https://wied.uscourts.gov/employment
To apply: Email single PDF containing cover letter, resume, and completed AO 78 Application for Judicial Employment [available on the court’s website at www.wied.uscourts.gov/employment] to Human Resources: employment@wied.uscourts.gov. Please use “Systems Specialist” as the subject.
Applications will be accepted until the position is filled. Interviews will be scheduled as applications are reviewed. Only those candidates selected for an interview will be contacted.
Job Type: Full-time
Pay: $52,831.00 - $85,844.00 per year
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Green Bay, WI 54301 (Preferred)
Ability to Relocate:
- Green Bay, WI 54301: Relocate before starting work (Required)
Work Location: Hybrid remote in Green Bay, WI 54301